Sr Tech Specialist - Service Desk

Microland; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Microland Bengaluru is seeking a technical support associate to assist customers by phone, email, or chat. You will troubleshoot and resolve complex issues, guiding users with clear solutions and ensuring a positive experience.

You will also collaborate with internal teams to resolve complaints, develop knowledge base articles, analyze feedback for process improvements, and participate in ongoing training to enhance skills.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to document solutions to common issues.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance skills and knowledge.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to document solutions to common issues.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance skills and knowledge.