IT Technical Support Executive

Ibus; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Ibus in Bengaluru seeks an IT support specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot hardware, software, and network issues and guide users to effective solutions.

You will install, configure, and maintain computer systems and peripherals, develop troubleshooting procedures, and document interactions to help resolve complex issues.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with internal teams to resolve complex technical issues.
• Document and track customer interactions and issue resolutions.