Technical Support Engineer

Creative Software Consultancy Services; Jamshedpur; On-site; INR 300,000 - 540,000; Full time

Job summary

Creative Software Consultancy Services is seeking a customer-facing technical support specialist to assist clients via phone, email, or chat. The role involves diagnosing software issues and guiding users through resolutions to ensure quick recovery and satisfaction.

Candidates will collaborate with internal teams to implement systemic fixes, contribute to knowledge base articles, and analyze feedback to improve processes. A passion for new technologies and ongoing learning is expected.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications.
• Collaborate with internal teams to identify and implement solutions for complex problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for process improvements.
• Stay current with new technologies and industry trends.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications.
• Collaborate with internal teams to identify and implement solutions for complex problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for process improvements.
• Stay current with new technologies and industry trends.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.