Sr. ServiceNow Developer

Dotsolved Systems, Inc.; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

dotSolved seeks a Senior ServiceNow Developer to drive enterprise ITSM solutions from Hyderabad. The role requires 8+ years of experience across HRSD, CSM, and ITSM, with strong scripting, configuration, and production support skills.

You will manage end-to-end ServiceNow implementations, integrations with Jira and PagerDuty, and oversee security and upgrade testing. You will work in a global context with production and sandbox environments, delivering reliable Support for ITSM processes and

Qualifications

• 8+ years of experience in ServiceNow modules, with HRSD, CSM, and ITSM.
• End-to-end, full life cycle implementations of CSM, ITSM, HRSD.
• Experience with inbound/outbound integrations with ServiceNow.
• Hands-on ITSM scripting, configuration, and production support.

Responsibilities

• Support ServiceNow applications for users in Production and Sandbox environments.
• Handle modules: Case, HR Case, Incident, Problem, Change, and Knowledge.
• Design, build, troubleshoot, and support REST/SOAP/API-based integrations.
• Perform upgrade testing and application security administration.
• Provide user training and ensure smooth day-to-day operations.
• Own the integration landscape with Jira and PagerDuty.

Skills

Strong troubleshooting

Communication skills

Ownership mindset

Ability to work with stakeholders

Education

Bachelor’s degree or higher

Tools

ServiceNow ITSM

HRSD

CSM

Jira

PagerDuty

CMDB

Discovery

REST/SOAP APIs

Job description

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Position: Sr.ServiceNow Developer

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

Must have 8+ years ofexperience in ServiceNow modules, with Human Resource Service Delivery (HRSD),CSM, and IT Service Management (ITSM)

Must have done multipleend-to-end, full life cycle implementations of modules CSM, ITSM, HRSD

Support ServiceNow ApplicationUsers

ServiceNow system supportincluding Production and Sandbox environments

Covers modules: Case, HR Case,Incident, Problem, Change, and Knowledge

ITSM, CSM, HRSD, Portal,Automation

Reports and Dashboard

Experience with Inbound andOutbound integrations with ServiceNow. Move integrations from the custom APIcall to the integration hub.

ServiceNow Release upgradetesting

ServiceNow Application securityadministration

User training for users toperform their day-to-day jobs by explaining ServiceNow standard practices

Strong hands-on ServiceNow ITSMexperience, including scripting, configuration, and production support.

Good experience with ServiceNowintegrations, especially with external tools such as Jira and PagerDuty.

Hands-on experience with CMDBand Discovery

Ability to design, build,troubleshoot, and support REST/SOAP/API-based integrations

Experience handling integrationfailures, data sync issues, authentication/connectivity issues, and productionincidents

Strong understanding of ITSMprocesses such as Incident, Problem, Change, Request, and Service Catalog

Experience supportingenterprise ServiceNow environments with minimal supervision

Strong troubleshooting andproblem-solving skills

Good communication skills andability to work directly with business and technical stakeholders

Should be comfortable takingownership of the existing integration landscape and upcoming Jira and PagerDutyintegration work