Sr. ServiceNow Developer

dotSolved System Inc.; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

dotSolved, headquartered in Silicon Valley USA, is seeking a Sr.ServiceNow Developer to join our global delivery team. The role covers ITSM, HRSD, CSM, and end-to-end ServiceNow implementations, requiring strong scripting and production support.

You will manage integrations with Jira and PagerDuty, handle upgrade testing, and train users while collaborating with business and technical stakeholders across time zones.

Qualifications

• 8+ years of hands-on ServiceNow experience with ITSM, HRSD, and CSM.
• End-to-end implementations of CSM, ITSM, and HRSD.
• Experience in integrations with Jira and PagerDuty; REST/SOAP APIs.
• User and admin support, production and sandbox environments.
• Strong problem-solving and communication skills.
• Ability to own the integration landscape and upcoming work.

Responsibilities

• Provide production support for ServiceNow applications.
• Handle inbound/outbound integrations and upgrade testing.
• Design, implement, and troubleshoot REST/SOAP integrations.
• Configure modules: Incident, Problem, Change, Knowledge, Service Catalog.
• Train users on standard ServiceNow practices.
• Collaborate with business and technical stakeholders.

Skills

ServiceNow ITSM

ServiceNow HRSD

ServiceNow CSM

Scripting

Integrations design

REST/SOAP API

Jira integration

PagerDuty integration

CMDB & Discovery

Incident & Change management

Tools

Jira

PagerDuty

Job description

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Position: Sr.ServiceNow Developer

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

• Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)
• Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
• Support ServiceNow Application Users
• ServiceNow system support including Production and Sandbox environments
• Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
• ITSM, CSM, HRSD, Portal, Automation
• Reports and Dashboard
• Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
• ServiceNow Release upgrade testing
• ServiceNow Application security administration
• User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
• Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.
• Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.
• Hands-on experience with CMDB and Discovery.
• Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.
• Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.
• Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
• Experience supporting enterprise ServiceNow environments with minimal supervision
• Strong troubleshooting and problem-solving skills.
• Good communication skills and ability to work directly with business and technical stakeholders.
• Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.