Senior ServiceNow Application Engineer / Lead SME – Healthcare

Interscripts, Inc.; Hyderabad; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Interscripts, Inc. is seeking a Senior ServiceNow Application Engineer to lead platform transformations based in Hyderabad, India. This role demands over 5 years of hands-on expertise in ServiceNow, focusing on implementations and optimizations.

The ideal candidate will spearhead projects, collaborating across teams, implementing best practices, and enhancing ServiceNow capabilities within complex environments. This full-time position offers a challenging opportunity for those interested in driving technological advancements.

Qualifications

• 5+ years of hands-on experience in ServiceNow.
• Deep expertise across multiple ServiceNow modules.
• Proven ability to lead complex platform implementations.

Responsibilities

• Lead end-to-end ServiceNow platform implementations.
• Design and configure ServiceNow solutions.
• Drive best practices and optimization strategies.

Skills

ServiceNow AI capabilities

Experience in multiple ServiceNow modules

Expertise in ServiceNow platform architecture

Agile/Scrum experience

Excellent communication skills

Education

ServiceNow Certified System Administrator (CSA)

ITIL certification

Tools

REST APIs

SOAP APIs

IntegrationHub

Active Directory

Job description

Senior ServiceNow Application Engineer / SME

Kondapur, Hyderabad, India | Posted on 05/28/2026

InterScripts is a Information Technology business based in Chantilly,VA and established in 2017 providing technology and platform enabled servicesand solutions. Historically, we have enabled our customers to realize the mostvalue from their technology and resources through our Managed Services, Archival Solution, EHR,ERP, Advisory, Virtual Care, Technology, Application Development, andCybersecurity services.

In addition, InterScripts has substantial experience inproviding Technology and Platform Enabled solutions to commercial, publicsector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for ourclients’ application modernization efforts, custom development, support,operations, and MSP projects.

Job Description

Senior ServiceNow Application Engineer / SME

Location: India

Shift Timing: EST Shift (5:30 PM – 2:30 AM IST)

Experience: 5+ Years

Employment Type: Full-Time

Role Overview

We are seeking highly experienced and technically strongSenior ServiceNow Application Engineers / SMEs to lead enterprise-scaleServiceNow implementations, development, and platform transformationinitiatives.

The ideal candidate should have deep hands-on expertise.across multiple ServiceNow modules and proven experience in architecture,builds, implementation, configuration, customization, integrations, support,testing, and platform optimization.

This role requires professionals who can work across thefull ServiceNow lifecycle while driving best practices, automation, governance,and AI-enabled ServiceNow capabilities within complex enterprise environments.

Key Responsibilities

• Leadend-to-end ServiceNow platform implementations, enhancements, andmodernization initiatives
  
• Design,develop, configure, customize, and deploy ServiceNow solutions acrossenterprise environments
  
• Workclosely with business stakeholders, architects, developers, and supportteams to gather requirements and deliver scalable solutions
  
• Buildworkflows, automation, integrations, catalogs, dashboards, and customapplications on the ServiceNow platform
  
• Performplatform configuration, scripting, development, testing, deployment, andproduction support
  
• DriveServiceNow best practices, governance standards, and platform optimizationstrategies
  
• Developand maintain integrations using REST, SOAP, IntegrationHub, MID Server,APIs, and third-party enterprise systems
  
• Supportrelease management, upgrade activities, patching, and platform performanceoptimization
  
• Participatein solution architecture discussions and technical design reviews
  
• Troubleshootcomplex platform issues and provide advanced technical support
  
• Mentorjunior developers and provide SME guidance across ServiceNow capabilities
  
• Collaboratewith cross-functional global teams working in EST time zones
  

Requirements

Candidates should have strong hands-on experience inmultiple ServiceNow modules including:

ITSM

• ProblemManagement
  
• ChangeManagement
  
• RequestManagement
  
• KnowledgeManagement
  
• WorkflowAutomation
  
• VirtualAgent
  

HAM / SAM

• SoftwareAsset Management
  
• AssetLifecycle Management
  
• LicenseOptimization
  
• Discovery& Inventory Management
  

SPM

• DemandManagement
  
• AgileDevelopment
  
• Resource& Investment Planning
  

ITOM

• Discovery
  
• ServiceMapping
  
• EventManagement
  
• CloudInsights
  
• AIOps
  

SecOps / GRC

• SecurityOperations
  
• AuditAutomation
  
• HIPAA/HITRUSTExposure Preferred
  

HRSD

• EmployeeWorkflows
  
• Onboarding/ Offboarding
  
• HRCase Management
  
• CredentialingWorkflows
  

CMDB

• CSDM4.0
  
• DataGovernance
  
• DataQuality Management
  
• ServiceModeling
  

Integrations

• REST /SOAP APIs
  
• IntegrationHub
  
• ActiveDirectory
  
• Workday
  
• SCCM
  
• JAMF
  
• Ivanti
  

AI & Advanced Platform Experience

Strong preference for candidates with experience in:

• ServiceNowAI capabilities
  
• VirtualAgent & Conversational AI
  
• AISearch
  
• GenerativeAI integrations
  
• AI-drivenincident categorization and routing
  
• Automationand orchestration strategies
  

Required Technical Skills

• Expertisein ServiceNow platform architecture and customization
  
• Experiencewith integrations, APIs, and middleware technologies
  
• Hands-onexperience in development, implementation, configuration, testing,deployment, and production support
  
• Strongdebugging and troubleshooting capabilities
  
• Experienceworking in Agile/Scrum environments
  

Preferred Qualifications

• ServiceNowCertified System Administrator (CSA)
  
• ITILcertification is a plus
  
• Healthcaredomain experience preferred
  

Soft Skills

• Excellentcommunication and stakeholder management skills
  
• Stronganalytical and problem-solving abilities
  
• Abilityto lead technical discussions and mentor teams
  
• Self-drivenand capable of working in fast-paced global environments