Sr. ServiceNow Developer

dotSolved Systems Inc.; Hyderabad; Hybrid; INR 1,800,000 - 2,200,000; Full time

Job summary

dotSolved Systems Inc. in Hyderabad is seeking a Sr. ServiceNow Developer to join our Hybrid team. The role covers HRSD, CSM and ITSM with hands-on scripting, integrations, and production support.

You will own end-to-end implementations across multiple modules, handle upgrades and release testing, and work with Jira and PagerDuty integrations. Strong communication and training skills are essential.

Qualifications

• 8+ years of ServiceNow experience with HRSD, CSM, ITSM.
• Multiple end-to-end implementations of CSM/ITSM/HRSD.
• Strong scripting and production support skills.
• Expertise with integrations (Jira, PagerDuty) and CMDB/Discovery.
• Ability to train users and handle incidents.

Responsibilities

• Lead end-to-end ServiceNow implementations across HRSD, CSM and ITSM.
• Provide production support for ServiceNow and manage environments.
• Design and troubleshoot REST/SOAP/API integrations.
• Develop reports and dashboards; perform upgrade testing.
• Train users and coordinate with business stakeholders.

Skills

ServiceNow ITSM

ServiceNow HRSD

ServiceNow CSM

JavaScript

Flow Designer

REST APIs

SOAP APIs

REST/SOAP APIs

Jira

PagerDuty

CMDB

Discovery

Tools

Jira

PagerDuty

Integration Hub

Job description

Position: Sr. ServiceNow Developer
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:

• Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)
  
• Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
  
• Support ServiceNow Application Users
  
• ServiceNow system support including Production and Sandbox environments
  
• Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
  
• ITSM, CSM, HRSD, Portal, Automation
  
• Reports and Dashboard
  
• Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
  
• ServiceNow Release upgrade testing
  
• ServiceNow Application security administration
  
• User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
  
• Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.
  
• Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.
  
• Hands-on experience with CMDB and Discovery.
  
• Strong experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.
  
• Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.
  
• Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.
  
• Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
  
• Experience supporting enterprise ServiceNow environments with minimal supervision.
  
• Strong troubleshooting and problem-solving skills.
  
• Good communication skills and ability to work directly with business and technical stakeholders.
  
• Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.