Senior Implementation Specialist - ServiceNow (SDA)

Microland Limited; Bengaluru; On-site; INR 2,600,000 - 5,200,000; Full time

Job summary

Microland Limited in Bengaluru, India, seeks a Senior Implementation Specialist - ServiceNow (SDA) to lead architecture, design, and hands-on development of ServiceNow solutions. You will guide a team of developers and ensure best practices and governance are followed.

Role involves collaborating with analysts, product owners, and stakeholders to translate requirements into scalable ServiceNow capabilities and to drive successful project delivery.

Qualifications

• 4+ years of ServiceNow implementation experience.
• Experience delivering at least 2-3 full-cycle ServiceNow implementations.
• Strong knowledge of ServiceNow ITSM.
• Experience working directly with customers and business stakeholders.
• Knowledge of ITIL best practices.
• Excellent communication and consulting skills.

Responsibilities

• Lead architecture, design, and hands-on development of ServiceNow solutions.
• Define and enforce development standards, best practices, and coding guidelines.
• Lead and mentor a team of ServiceNow developers and admins.
• Review code, configurations, and workflows to ensure quality and maintainability.
• Coordinate with cross-functional teams to ensure successful delivery of ServiceNow projects.
• Translate business requirements into technical solutions using ServiceNow capabilities.
• Lead the development of complex workflows, automations, and integrations with third-party systems.
• Manage platform upgrades and patches, ensuring minimal disruption and maximum performance.
• Ensure solutions follow IT security, compliance, and data governance standards.
• Manage access controls, ACLs, and role-based security within the platform.
• Participate in Agile ceremonies and collaborate with stakeholders.

Skills

ServiceNow architecture

ITIL processes

Agile delivery

Stakeholder workshops

Communication skills

CMDB

Reporting and Dashboards

REST/SOAP integrations

MID Server architecture

SSO/SAML/OAuth

ITIL familiarity

Tools

Flow Designer

IntegrationHub

Service Catalog

Service Portal

CMDB

REST/SOAP integrations

Job description

Senior Implementation Specialist - ServiceNow (SDA)

The ServiceNow Lead Developer will be responsible for leading the design, development, and delivery of solutions on the ServiceNow platform. This role involves providing technical leadership, mentoring developers, and ensuring adherence to best practices and architectural standards.

Responsibilities

Technical Leadership

• Lead architecture, design, and hands-on development of ServiceNow solutions.
• Define and enforce ServiceNow development standards, best practices, and coding guidelines.
• Guide the team on optimal use of ServiceNow capabilities, including Scoped Applications, Flow Designer, Service Portal, and IntegrationHub.

Team and Project Leadership

• Lead and mentor a team of ServiceNow developers and admins.
• Review code, configurations, and workflows to ensure quality and maintainability.
• Coordinate with cross-functional teams to ensure successful delivery of ServiceNow-related projects.

Solution Design and Delivery

• Translate business requirements into technical solutions using ServiceNow s capabilities.
• Lead the development of complex workflows, automations, and integrations with third-party systems.
• Manage platform upgrades and patches, ensuring minimal disruption and maximum performance.

Governance and Compliance

• Ensure solutions follow IT security, compliance, and data governance standards.
• Manage access controls, ACLs, and role-based security within the platform.

Agile Delivery and Collaboration

• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives).
• Collaborate closely with business analysts, product owners, and process stakeholders.
• Prioritize work based on strategic business initiatives and platform roadmap.

ServiceNow Expertise

• ITSM
• Incident Management
• Change Management
• Problem Management
• Request Management
• Knowledge Management

• ITOM
• Discovery
• Service Mapping
• Event Management

• ITAM
• Software Asset Management
• Hardware Asset Management

• HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Workplace Service Delivery

Technical Skills

• Strong understanding of ServiceNow platform architecture.
• Experience with:

• Flow Designer
• IntegrationHub
• Service Catalog
• Service Portal
• Employee Center
• CMDB
• Reporting and Dashboards
• Knowledge of REST/SOAP integrations.
• Understanding of MID Server architecture.
• Familiarity with authentication methods such as SSO, SAML, and OAuth.

Process and Consulting Skills

• Strong understanding of ITIL processes.
• Ability to map and optimize business processes.
• Experience leading workshops and stakeholder discussions.
• Strong documentation and presentation skills.
• Change management and adoption planning experience.

Mandatory Requirements

• 4+ years of ServiceNow implementation experience.
• Experience delivering at least 2?3 full-cycle ServiceNow implementations.
• Strong knowledge of ServiceNow ITSM.
• Experience working directly with customers and business stakeholders.
• Knowledge of ITIL best practices.
• Excellent communication and consulting skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS ? ITSM)
• ServiceNow Certified Implementation Specialist (ITOM, HRSD, CSM, or ITAM)
• ITIL Foundation Certification
• ServiceNow Certified Application Developer (CAD) ? Preferred