Sr ServiceNow Developer ITSM & CSM and Custom Development

Jade Global; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jade Global in Pune, India is seeking a Senior ServiceNow Developer to design, develop, and implement ITSM and CSM solutions on the ServiceNow platform. You will work with client stakeholders and a mixed team of functional/technical consultants through requirements gathering and sprint design, focusing on ITSM and CSM modules and integrations.

The role emphasizes hands-on development, detailed implementation planning, and ensuring production readiness with strong client collaboration.

Qualifications

• 6+ years of ServiceNow implementation and optimization experience.
• 5+ years delivering ServiceNow ITSM core module implementations.
• 3+ years in ITSM and CSM Pro capabilities.

Responsibilities

• Design, develop, and implement ServiceNow ITSM/CSM solutions to improve business efficiency and user experience.
• Collaborate with stakeholders to gather requirements and lead sprint design sessions for ServiceNow apps.
• Configuring and deploying ITSM/CSM modules, including validation, reviews, and production readiness.

Skills

JavaScript

Glide

UI Policies

Client Scripts

Workflows

Business Rules

Script Includes

SOAP/REST APIs

Education

CSA/CAD certifications

CIS-ITSM/CIS-CSM certifications

Tools

Now Assist

Virtual Agent configurations

Job description

Sr ServiceNow Developer ITSM & CSM and Custom Development1

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience.

Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM and CSM Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture

Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions

Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the Application build into production

Forging strong relationships with both the clients and project teams that will contribute to your growth and development

Basic Qualifications:

• 6+ years of experience in ServiceNow implementations and optimizations


• 5+ years of experience in the delivery and implementation of ServiceNow ITSM core module


• 3+ years of experience in ITSM and CSM Pro.


• Experience in Now Assist and Virtual Agent configurations.


• Experience developing implementation plans in ServiceNow


• Knowledge of HR functions, processes, and best practices will be preferred

Preferred Qualifications:

Experience in Project Management

Experience with a full ITSM, and CSM suite implementation

Job Requirements

• Minimum 5+ years of ServiceNow development experience.


• CSA/CAD certifications (Compulsory).


• CIS-ITSM /CIS-CSM certification (Compulsory).


• Strong knowledge of JavaScript.


• Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions.


• Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide.


• Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.


• Experience in agile development environments.


• Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements.


• Excellent communication and presentation skills