Sr. SAP C4C Techno Functional Consultant

Jade Global; Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Job summary

Jade Global, Pune-based, is seeking an experienced SAP C4C specialist to provide L2/L3 support for Sales Cloud and Service Cloud modules.

You will troubleshoot ECC integration, middleware issues, and coordinate with technical teams on CRs and enhancements, ensuring data consistency and stable SAP C4C operations.

Responsibilities include monitoring SLAs, handling incidents via ServiceNow/JIRA/Remedy, and contributing to knowledge base and release cycles.

Qualifications

• 8–12 years of SAP experience.
• 3+ years in SAP C4C (Sales Cloud / Service Cloud).
• Strong exposure to ECC AMS / Support projects.

Responsibilities

• Provide L2/L3 support for SAP C4C issues and troubleshooting.
• Troubleshoot Sales/Service processes, UI issues, workflow failures and business rule errors.
• Handle SLA-based tickets using ServiceNow/JIRA/Remedy.
• Coordinate with technical teams; prepare functional specs; assist upgrades and releases.
• Ensure data consistency for Business Partners, Customers, Products and Pricing.

Skills

SAP C4C

Sales Cloud

Service Cloud

ECC AMS

SLA management

Business configuration

Tools

ServiceNow

JIRA

Remedy

SAP CPI

PI/PO

IDocs

Web Services

OData APIs

Job description

• Provide L2/L3 support for SAP C4C issues
• Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
• Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy
• Manage: Business configuration (Fine‑Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations

Integration with ECC

• Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
• Monitor and resolve message failures in: Communication Arrangements, Message Dashboard
• Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
• Prepare functional specs and coordinate with technical teams (SDK / PDI)
• Ensure consistency of: Business Partners / Customers, Products / Pricing data
• Handle: Data replication issues, Data correction activities
• Support release cycles and transport management
• Maintain: Functional documentation, KT materials, Configuration guides
• Conduct knowledge transfer sessions
• Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability

Required Skills & Experience

• 8–12 years of SAP experience
• 3+ years in SAP C4C (Sales Cloud / Service Cloud)
• Strong exposure to ECC AMS / Support projects

Functional Expertise (C4C)

• Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)
• Experience with: Business configuration & fine‑tuning, Pricing and territory management

Integration Skills

• Strong understanding of: C4C and ECC integration scenarios
• Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs
• Knowledge of: Communication Systems & Arrangements, Code List Mapping

Technical Awareness

• Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)
• Understanding of: Data replication frameworks

Tools & Methodologies

• ITSM tools: ServiceNow / JIRA / Remedy
• Understanding of: Incident, Problem, Change Management

Good to Have

• Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations