Sr. SAP C4C Consultant

Jade Global; Maharashtra; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Jade Global in India seeks a Sr. SAP C4C Consultant to deliver Level 2/3 support for SAP C4C operations and incident management. You will troubleshoot sales/service processes, manage integrations with ECC, and coordinate enhancements with cross-functional teams.

The role requires 8-12 years SAP experience with 3+ years in SAP C4C, plus strong ECC AMS exposure. ITSM tools such as ServiceNow, JIRA, and Remedy are used to handle SLA-based tickets.

Qualifications

• 8-12 years of SAP experience.
• More than 3 years in SAP C4C (Sales Cloud or Service Cloud).
• Strong exposure to ECC AMS and support projects.

Responsibilities

• Provide L2/L3 support for SAP C4C issues and incidents.
• Troubleshoot and resolve sales and service processes (leads, opportunities, quotes, tickets) and UI/workflow issues.
• Integrate C4C with ECC, monitor data replication and troubleshoot middleware (CPI, PI/PO, IDocs).
• Manage data consistency for partners, customers, products, pricing.
• Support testing, deployments, and knowledge transfer.

Skills

SAP C4C

Sales Cloud

Service Cloud

ECC AMS

ABSL scripting

Tools

ServiceNow

JIRA

Remedy

SAP CPI

Job description

Sr. SAP C4C Consultant

Senior consultant responsible for delivering Level 2 and Level 3 support, resolving incidents, and maintaining SAP C4C operations.

Key Responsibilities

AMS Support & Incident Management

• Provide L2/L3 support for SAP C4C issues.
• Troubleshoot and resolve sales and service processes (leads, opportunities, quotes, tickets), UI issues, workflow failures, and business rule errors.
• Handle SLA-based tickets using tools such as ServiceNow, JIRA, and Remedy.

C4C Functional Support

• Support end‑to‑end processes: lead to opportunity to quote to order (integration to ECC), service ticket to service request to resolution.
• Manage business configuration (fine‑tuning and adaptation), pricing, territory management, activity management, service processes, and SLA configurations.

Integration with ECC

• Support integration scenarios between C4C and ECC, including master data replication for customers, materials, and pricing, as well as transactional data for sales orders, quotes, and service requests.
• Troubleshoot middleware issues such as SAP CPI, PI/PO, IDocs, web services, and OData APIs.
• Monitor and resolve message failures in communication arrangements and the message dashboard.

Enhancements & Change Requests

• Implement change requests and enhancements, including UI adaptations for key‑user tools, business rules, workflows, custom fields, and extensions.
• Prepare functional specifications and coordinate with technical teams on SDK and PDI development.

Data & Master Data Handling

• Ensure consistency of business partners, customers, products, and pricing data.
• Handle data replication issues and perform data correction activities.

Testing & Deployment

• Perform unit testing, integration testing between C4C and ECC, and UAT support.
• Support release cycles and transport management.

Documentation & Knowledge Management

• Maintain functional documentation, knowledge‑transfer materials, and configuration guides.
• Conduct knowledge‑transfer sessions.

Continuous Improvement

• Identify opportunities to improve user experience, optimize business processes, and enhance integration stability.

Required Skills & Experience

Experience

• 8-12 years of SAP experience.
• More than 3 years in SAP C4C (Sales Cloud or Service Cloud).
• Strong exposure to ECC AMS and support projects.

Functional Expertise (C4C)

• Strong knowledge of the Sales Cloud (leads, opportunities, quotes) and Service Cloud (tickets, SLAs, service requests).
• Experience with business configuration, fine‑tuning, pricing, and territory management.

Integration Skills

• Strong understanding of C4C and ECC integration scenarios.
• Experience with SAP CPI, PI/PO, IDocs, web services, and OData APIs.
• Knowledge of communication systems and arrangements, and code‑list mapping.

Technical Awareness

• Exposure to C4C SDK and PDI development, with ABSL scripting as a plus.
• Understanding of data replication frameworks.

Tools & Methodologies

• ITSM tools such as ServiceNow, JIRA, and Remedy.
• Understanding of incident, problem, and change management.

Good to Have

• Experience with SAP Sales Cloud V2 or Service Cloud V2, and SAP BTP integrations.
• Exposure to Fiori apps and APIs.
• Basic understanding of SAP S/4HANA.