SAP C4C Techno functional Consultant

Jade Global; Pune District, Bengaluru, Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Jade Global in Pune, India seeks an experienced SAP C4C AMS Support specialist to provide L2/L3 incident management for SAP C4C issues across Sales Cloud and Service Cloud. You will troubleshoot processes, UI issues, and rules, and manage SLA-based tickets using ServiceNow, JIRA, and Remedy.

You will also support ECC integration scenarios, data replication, middleware (CPI/PI/PO), and contribute to enhancements, testing, and knowledge transfer.

Qualifications

• 812 years of SAP experience
• 3+ years in SAP C4C (Sales Cloud / Service Cloud)
• Strong exposure to ECC AMS / Support projects

Responsibilities

• AMS Support & Incident Management for SAP C4C issues
• Troubleshoot Sales & Service processes, UI issues, workflow failures, and business rule errors
• Handle SLA-based tickets using ServiceNow, JIRA, Remedy
• Support end-to-end C4C processes and integration with ECC
• Perform enhancements, changes, and prepare functional specs
• Data & master data handling, testing, and deployment
• Documentation and knowledge management, KT sessions
• Identify opportunities to improve user experience and integration stability

Skills

SAP C4C

Sales Cloud

Service Cloud

ECC AMS/Support

L2/L3 support

Incident management

Middleware basics

Tools

ServiceNow

JIRA

Remedy

SAP CPI/PI/PO

IDocs / Web services / OData

Job description

Job DescriptionJob Description

Key Responsibilities

AMS Support & Incident Management

• Provide L2/L3 support for SAP C4C issues
• Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
• Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy

C4C Functional Support

• Support end-to-end processes: Lead Opportunity Quote Order (integration to ECC), Service Ticket Service Request Resolution
• Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations

Integration with ECC

• Support integration scenarios between C4C ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
• Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
• Monitor and resolve message failures in: Communication Arrangements, Message Dashboard

Enhancements & Change Requests

• Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
• Prepare functional specs and coordinate with technical teams (SDK / PDI)

Data & Master Data Handling

• Ensure consistency of: Business Partners / Customers, Products / Pricing data
• Handle: Data replication issues, Data correction activities

Testing & Deployment

• Perform: Unit Testing, Integration Testing (C4C ECC), UAT support
• Support release cycles and transport management

Documentation & Knowledge Management

• Maintain: Functional documentation, KT materials, Configuration guides
• Conduct knowledge transfer sessions

Continuous Improvement

• Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability

Required Skills & Experience

Experience

• 812 years of SAP experience
• 3+ years in SAP C4C (Sales Cloud / Service Cloud)
• Strong exposure to ECC AMS / Support projects

Functional Expertise (C4C)

• Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)
• Experience with: Business configuration & fine-tuning, Pricing and territory management

Integration Skills

• Strong understanding of: C4C ECC integration scenarios
• Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs
• Knowledge of: Communication Systems & Arrangements, Code List Mapping

Technical Awareness

• Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)
• Understanding of: Data replication frameworks

Tools & Methodologies

• ITSM tools: ServiceNow / JIRA / Remedy
• Understanding of: Incident, Problem, Change Management

Good to Have

• Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations
• Exposure to: Fiori apps / APIs
• Basic understanding of: SAP S/4HANA