Sr. SAP C4C Consultant

Jade Global; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Jade Global in Pune, India is seeking a Senior SAP C4C Consultant to provide L2/L3 support for SAP C4C, troubleshooting Sales Cloud and Service Cloud processes and resolving incidents within SLA targets.

You will drive end-to-end integration with ECC, manage data replication, perform enhancements, testing, and documentation, and coordinate with ITSM tools such as ServiceNow, JIRA, and Remedy to ensure stable, scalable solutions for our clients.

Qualifications

• 8–12 years of SAP experience, with 3+ years in SAP C4C (Sales Cloud / Service Cloud).
• Strong exposure to ECC AMS / Support projects.
• Functional Expertise (C4C): Sales Cloud and Service Cloud config, pricing, and territory management.
• Integration Skills: C4C and ECC integration; SAP CPI/PI/PO; IDocs, web services, and OData APIs.
• Technical Awareness: C4C SDK (PDI) and ABSL scripting; data replication frameworks.
• ITSM tools: ServiceNow, JIRA, Remedy; incident, problem, and change management.
• Nice to have: SAP Sales Cloud V2 / Service Cloud V2; SAP BTP integrations; Fiori apps / APIs; SAP S/4HANA basics.

Responsibilities

• AMS Support & Incident Management: Provide L2/L3 support for SAP C4C issues and SLA-based tickets.
• C4C Functional Support: Manage end-to-end processes and configuration for Sales/Service Cloud.
• Integration with ECC: Support data replication and integration scenarios; troubleshoot middleware.
• Enhancements & Change Requests: Process CRs, design specs, and coordinate with SDK/PDI teams.
• Data & Master Data Handling: Ensure data consistency and replication across systems.
• Testing & Deployment: Perform unit/integration testing, support releases and transports.
• Documentation & Knowledge Management: Maintain functional docs and KT materials.
• Continuous Improvement: Identify opportunities to improve UX and integration stability.

Skills

AMS Support

Incident Management

L2/L3 Support

Troubleshooting

UI issues

Workflow failures

Business rules

SLA management

ServiceNow

JIRA

Remedy

C4C

ECC

Tools

SAP CPI/PI/PO

IDocs

Web Services

OData APIs

ABSL scripting

SDK / PDI

Job description

Sr. SAP C4C Consultant - 1 Key Responsibilities

• AMS Support & Incident Management: Provide L2/L3 support for SAP C4C issues. Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors. Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy.


• C4C Functional Support: Support end-to-end processes: Lead Opportunity Quote Order (integration to ECC), Service Ticket Service Request Resolution. Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations.


• Integration with ECC: Support integration scenarios between C4C and ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests). Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs. Monitor and resolve message failures in: Communication Arrangements, Message Dashboard.


• Enhancements & Change Requests: Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions. Prepare functional specs and coordinate with technical teams (SDK / PDI).


• Data & Master Data Handling: Ensure consistency of: Business Partners / Customers, Products / Pricing data. Handle: Data replication issues, Data correction activities.


• Testing & Deployment: Perform: Unit Testing, Integration Testing (C4C and ECC), UAT support. Support release cycles and transport management.


• Documentation & Knowledge Management: Maintain: Functional documentation, KT materials, Configuration guides. Conduct knowledge transfer sessions.


• Continuous Improvement: Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability.

Required Skills & Experience

• Experience 8–12 years of SAP experience 3+ years in SAP C4C (Sales Cloud / Service Cloud).


• Strong exposure to ECC AMS / Support projects.


• Functional Expertise (C4C): Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests). Experience with: Business configuration and fine‑tuning, Pricing and territory management.


• Integration Skills: Strong understanding of: C4C and ECC integration scenarios. Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs. Knowledge of: Communication Systems & Arrangements, Code List Mapping.


• Technical Awareness: Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have). Understanding of: Data replication frameworks.


• Tools & Methodologies: ITSM tools: ServiceNow / JIRA / Remedy. Understanding of: Incident, Problem, Change Management.


• Good to Have: Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations. Exposure to: Fiori apps / APIs. Basic understanding of: SAP S/4HANA.

Working at Jade Global. Talented people are drawn to world‑class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health‑related policies and leave donation policy.