SAP C4C Sales & Service Cloud Expert

BHS Corrugated Maschinen- und Anlagenbau GmbH; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Medical facilities

Work-life balance

Career development

Job summary

BHS Corrugated Maschinen- und Anlagenbau GmbH seeks an SAP C4C Expert to join our global in-house SAP IT team in Pune, India. You will implement, optimize, and support SAP Sales Cloud and Service Cloud while ensuring seamless integration with SAP S/4HANA and other enterprise apps.

Your responsibilities include analyzing requirements, configuring C4C, and enabling end-to-end sales and service processes across global users. Strong English skills and 5+ years of SAP C4C experience are essential.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 5+ years of experience with SAP Sales Cloud / SAP C4C.
• Strong hands-on experience with SAP Sales Cloud and SAP Service Cloud.
• Experience integrating SAP C4C with SAP S/4HANA and other SAP solutions.
• Knowledge of CRM, Sales, and After-Sales processes.

Responsibilities

• Analyze business requirements and design solutions in SAP Sales Cloud and SAP Service Cloud.
• Configure and customize SAP C4C applications according to business needs.
• Implement and optimize end-to-end sales and service processes.
• Support global users in Sales, Customer Service, and After Sales.
• Design and implement workflows, business rules, and validations.
• Integrate SAP C4C with SAP S/4HANA and other applications.
• Provide testing support and productive deployments.
• Create technical and functional documentation.

Skills

SAP Sales Cloud

SAP C4C

CRM processes

S/4HANA integration

REST APIs

Jira/Confluence

English proficiency

Education

Bachelor's degree in Computer Science

Information Technology

Tools

SAP Integration Suite

ABSL/BODL

Job description

You will become part of our global in-house SAP IT team and support the continuous development of our customer-facing business processes. As an SAP C4C Expert, you will be responsible for implementing, optimizing, and supporting SAP Sales Cloud and SAP Service Cloud solutions. You will work closely with business departments worldwide to deliver innovative CRM and service management solutions while ensuring seamless integration with SAP S/4HANA and other enterprise applications.

Your future responsibilities include

• Analyze business requirements and design solutions in SAP Sales Cloud and SAP Service Cloud
• Configure and customize SAP C4C applications according to business needs
• Implement and optimize end-to-end sales and service processes
• Support global users and key users in Sales, Customer Service, and After Sales
• Design and implement enhancements, workflows, business rules, and validations
• Configure master data, organizational structures, business roles, and authorizations
• Develop and optimize forms, reports, dashboards, and analytics
• Design and implement integrations between SAP C4C, SAP S/4HANA, SAP FSM, and third-party applications
• Analyze and resolve application issues and perform root cause analysis
• Support system testing, user acceptance testing, and productive deployments
• Create technical and functional documentation
• Collaborate with business stakeholders to identify process improvements and digitalization opportunities
• Support global rollout projects and continuous optimization initiatives
• Ensure system stability, performance, and high user satisfaction

Your professional and personal profile

• Bachelors degree in computer science, Information Technology, Business Informatics, or a related technical field
• 5+ years of experience with SAP Sales Cloud / SAP C4C
• Strong hands-on experience with SAP Sales Cloud and SAP Service Cloud
• Experience in configuring and customizing SAP C4C solutions, SAP SD & CS
• Good understanding of CRM, Sales, Service, and After Sales business processes
• Experience integrating SAP C4C with SAP S/4HANA and other SAP solutions
• Strong knowledge of Business Roles and Work Centers, Organizational Management, Master Data, Workflow configuration, and Business Rules
• Experience with OData services, Web Services, REST APIs, and middleware integrations
• Experience with SAP Integration Suite is highly desirable
• Knowledge of SAP Business Technology Platform (BTP) is an advantage
• Experience with SAP Cloud Applications Studio (ABSL, BODL) for custom developments is highly desirable
• Experience with custom BOs (Business Objects), UI adaptations, mashups, and extension scenarios
• Strong troubleshooting and application support skills
• Experience with Jira and Confluence is beneficial
• Strong analytical and problem-solving skills
• Ability to work independently in an international environment
• Excellent written and spoken English

• Best office infrastructure and medical facilities ensuring well-being of our employees.
• Thriving in a dynamic, family friendly environment ensuring work-life balance
• Foster individual expertise and empowering teamwork in driving success
• Grow with global player ensuring career development with a defined path of growth