SAP C4C / Sales & Service Cloud V2 Techno-Functional Consultant

Umanist NA; Kolkata District; On-site; INR 2,340,000 - 2,860,000; Full time

Job summary

A leading consulting firm is seeking a SAP C4C / Sales & Service Cloud V2 Techno-Functional Consultant with 6-8 years of experience. You will lead end-to-end implementations, conduct requirement gathering, configure solutions, and collaborate with various teams. The ideal candidate has a Bachelor's degree in Computer Science or related field, strong hands-on experience in SAP C4C, and excellent analytical and communication skills. This role offers opportunities for career advancement and exposure to diverse projects.

Qualifications

• 6-8 years of experience in SAP C4C and Sales/Service Cloud.
• Minimum 2 end-to-end implementation projects.
• Strong understanding of Sales and Service business processes.

Responsibilities

• Lead requirement gathering sessions and conduct functional workshops.
• Understand business processes and map them to SAP C4C capabilities.
• Prepare Business Requirement Documents (BRDs) and functional specifications.
• Configure SAP Service Cloud V2 and lead User Acceptance Testing.
• Collaborate with technical teams on integrations and data migration.

Skills

SAP C4C

SAP Sales and Service Cloud V2

UAT

Requirement gathering

Functional documentation

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor’s Degree in Computer Science, Engineering, or related field

Job description

Job Title

SAP C4C / Sales & Service Cloud V2 Techno-Functional Consultant

Location

Pune, Hyderabad, Bangalore, Coimbatore, Chennai, Mumbai, Mysore

Employment Type

Full-Time

Experience

6-8 YRS

CTC

Up to 26 LPA

Job Summary

We are looking for an experienced Technical Lead with strong expertise in SAP C4C and SAP Sales & Service Cloud V2. The candidate will be responsible for leading end-to-end implementations, driving requirement gathering, configuring solutions, and collaborating with cross-functional teams to deliver high-quality CX solutions.

Key Responsibilities

• Lead requirement gathering sessions and conduct functional workshops
• Understand business processes and map them to SAP C4C and Sales/Service Cloud capabilities
• Drive end-to-end implementation and coordinate with cross-functional teams
• Prepare Business Requirement Documents (BRDs) and functional specifications
• Configure SAP Service Cloud V2 (workflows, roles, service levels, ticketing, etc.)
• Lead User Acceptance Testing (UAT) and ensure quality delivery
• Collaborate with technical teams on integrations, data migration, and enhancementsll>
• Work across project phases including build, testing, deployment, and hypercare
• Participate in presales activities such as RFP solutioning for CX solutions
• Design and support integrations with SAP S/4HANA, SAP CPI, and third‑party systems
• Ensure alignment with best practices in SAP CX implementation

Must-Have Skills

• Strong hands‑on experience in SAP C4C (Cloud for Customer)
• Experience with SAP Sales and Service Cloud V2
• Minimum 2 end-to-end implementation projects
• Strong understanding of Sales and Service business processes (lead‑to‑quote, ticketing, SLA, routing rules)
• Experience in requirement gathering, fit‑gap analysis, and functional documentation
• Hands‑on experience in configuration:
• Workflow Rules
• Business Rules
• User Roles & Authorizations
• Service Levels & Categorization
• Experience with UAT, test case preparation, and user training
• Knowledge of integration with SAP S/4HANA, SAP CPI, and external systems
• Understanding of SAP BTP architecture for extensions
• Strong analytical, communication, and stakeholder management skills

Good-to-Have Skills

• Experience with SAP CRM (Sales & Service Cloud V1)
• Exposure to SAP C4HANA implementation methodologies
• Experience in key user tools and screen adaptations
• Knowledge of organizational structure setup, master data (customer/material)
• Experience in presales and RFP solutioning
• Familiarity with third‑party ERP integrations
• Exposure to side‑by‑side extensions on SAP BTP

Education

• Bachelor’s Degree in Computer Science, Engineering, or related field