Sr. SAP C4C Consultant

Jade Global, Inc.; Pune District; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Jade Global, Inc. seeks an experienced Sr. SAP C4C Consultant to lead AMS support and end-to-end C4C process optimization across Pune, Hyderabad and Bengaluru. You will configure pricing, territory and service processes, coordinate with ECC integration and drive change requests.

The role requires 8–12 years SAP experience, with 3+ years in SAP C4C, and hands-on exposure to CPI/PI/PO, IDocs, and web services. Strong problem-solving and collaboration skills are essential.

Qualifications

• 8–12 years of SAP experience.
• 3+ years in SAP C4C (Sales Cloud / Service Cloud).
• Strong exposure to ECC AMS / Support projects.

Responsibilities

• AMS Support & Incident Management: provide L2/L3 support for SAP C4C issues and resolve SLA-based tickets.
• C4C Functional Support: manage end-to-end processes (Lead → Opportunity → Quote → Order) and configuration.
• Integration with ECC: support C4C–ECC integration, master data replication, and transactional data issues.
• Enhancements & Change Requests: work on CRs, UI adaptations, business rules and extensions.
• Data & Master Data Handling: ensure consistency of business partners, customers, products and pricing data.
• Testing & Deployment: perform unit/integration testing and support release cycles.
• Documentation & Knowledge Management: maintain functional docs and KT materials.
• Continuous Improvement: identify opportunities to improve user experience and integration stability.

Skills

SAP C4C

ECC AMS

Sales Cloud

Service Cloud

ITSM Tools

ABSL scripting

Tools

SAP CPI

PI/PO

IDocs

Web Services

OData APIs

Job description

## Sr. SAP C4C ConsultantApplylocations: Pune, Maharashtra: Hyderabad, Telangana: Bengaluru, Karnatakatime type: Full timeposted on: Posted Todayjob requisition id: R-105679Sr. SAP C4C Consultant1## Key Responsibilities### AMS Support & Incident Management* Provide **L2/L3 support** for SAP C4C issues* Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors* Handle SLA-based tickets using tools like **ServiceNow / JIRA / Remedy**### C4C Functional Support* Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution* Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations### Integration with ECC* Support integration scenarios between **C4C ECC**: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)* Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs* Monitor and resolve message failures in: Communication Arrangements, Message Dashboard### Enhancements & Change Requests* Work on **CRs and enhancements**: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.* Prepare functional specs and coordinate with technical teams (SDK / PDI)### Data & Master Data Handling* Ensure consistency of: Business Partners / Customers, Products / Pricing data* Handle: Data replication issues, Data correction activities### Testing & Deployment* Perform: Unit Testing, Integration Testing (C4C ECC), UAT support* Support release cycles and transport management### Documentation & Knowledge Management* Maintain: Functional documentation, KT materials, Configuration guides* Conduct knowledge transfer sessions### Continuous Improvement* Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability## Required Skills & Experience### Experience* 8–12 years of SAP experience* 3+ years in **SAP C4C (Sales Cloud / Service Cloud)*** Strong exposure to **ECC AMS / Support projects**### Functional Expertise (C4C)* Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)* Experience with: Business configuration & fine-tuning, Pricing and territory management### Integration Skills* Strong understanding of: C4C ECC integration scenarios* Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs* Knowledge of: Communication Systems & Arrangements, Code List Mapping### Technical Awareness* Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)* Understanding of: Data replication frameworks### Tools & Methodologies* ITSM tools: ServiceNow / JIRA / Remedy* Understanding of: Incident, Problem, Change Management## Good to Have* Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations* Exposure to: Fiori apps / APIs* Basic understanding of: SAP S/4HANA