Sr. SAP C4C Consultant

Jade Global; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Jade Global in Bengaluru, India seeks a Sr. SAP C4C Consultant to deliver L2/L3 support for SAP C4C and related service processes. You will troubleshoot leads, opportunities, quotes, tickets, UI issues, and workflow failures, while handling SLA-based tickets using ServiceNow, JIRA, or Remedy.

You will work on C4C end-to-end processes with ECC integration, data handling, enhancements, testing, and knowledge management, contributing to continuous improvement of SAP C4C solutions.

Qualifications

• 8–12 years of SAP experience.
• 3+ years in SAP C4C (Sales Cloud / Service Cloud).
• Strong exposure to ECC AMS / Support projects.

Responsibilities

• Provide L2/L3 support for SAP C4C issues.
• Troubleshoot and resolve Sales & Service processes, UI issues, workflow failures, and business rule errors.
• Handle SLA-based tickets using ServiceNow / JIRA / Remedy.
• Support end-to-end processes: Lead → Opportunity → Quote → Order (ECC integration) and Service Tickets → Service Requests.
• Manage business configuration, pricing, territory management, and SLA configurations.
• Integrate C4C with ECC and troubleshoot middleware (CPI/PI/PO), IDocs, and APIs.

Skills

SAP C4C

ECC AMS

Sales Cloud

Service Cloud

ABSL scripting

CPI / PI/PO

IDocs

Web Services

OData APIs

ITSM Tools

Tools

SAP CPI

PI/PO

IDocs

Web Services

OData APIs

Job description

• Provide L2/L3 support for SAP C4C issues
• Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
• Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy
• Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations

Sr. SAP C4C Consultant1

Key Responsibilities

AMS Support & Incident Management

• Provide L2/L3 support for SAP C4C issues
• Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
• Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy

C4C Functional Support

• Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution
• Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations

Integration with ECC

• Support integration scenarios between C4C ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
• Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
• Monitor and resolve message failures in: Communication Arrangements, Message Dashboard

Enhancements & Change Requests

• Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
• Prepare functional specs and coordinate with technical teams (SDK / PDI)

Data & Master Data Handling

• Ensure consistency of: Business Partners / Customers, Products / Pricing data
• Handle: Data replication issues, Data correction activities

Testing & Deployment

• Perform: Unit Testing, Integration Testing (C4C ECC), UAT support
• Support release cycles and transport management

Documentation & Knowledge Management

• Maintain: Functional documentation, KT materials, Configuration guides
• Conduct knowledge transfer sessions

Continuous Improvement

• Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability

Required Skills & Experience

Experience

• 8-12 years of SAP experience
• 3+ years in SAP C4C (Sales Cloud / Service Cloud)
• Strong exposure to ECC AMS / Support projects

Functional Expertise (C4C)

• Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)
• Experience with: Business configuration & fine-tuning, Pricing and territory management

Integration Skills

• Strong understanding of: C4C ECC integration scenarios
• Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs
• Knowledge of: Communication Systems & Arrangements, Code List Mapping

Technical Awareness

• Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)
• Understanding of: Data replication frameworks

Tools & Methodologies

• ITSM tools: ServiceNow / JIRA / Remedy
• Understanding of: Incident, Problem, Change Management

Good to Have

• Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations
• Exposure to: Fiori apps / APIs
• Basic understanding of: SAP S/4HANA