Sr Salesforce Administrator

Quarks Technosoft Pvt. Ltd.; Hyderabad; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Quarks Technosoft Pvt. Ltd. is seeking an experienced Senior Salesforce Administrator to manage configuration, security, automation, and production support across the Salesforce platform.

You will collaborate with business stakeholders, developers, QA, and integration teams to deliver scalable solutions in a fast-paced, distributed environment. The ideal candidate has deep hands-on Salesforce administration experience, strong problem-solving skills, and a solid understanding of security,

Qualifications

• Minimum 5+ years of hands-on Salesforce administration experience supporting complex CRM or enterprise application environments.
• Demonstrated experience configuring Salesforce declaratively, supporting production users, troubleshooting platform issues, managing releases, and partnering with technical teams through delivery.
• Experience working with distributed or remote teams, including collaboration with U.S.-based stakeholders, offshore delivery resources, and cross-functional business partners.

Responsibilities

• Administer, configure, and support Salesforce across core platform capabilities, including objects, fields, page layouts, Lightning pages, record types, validation rules, flows, reports, dashboards, profiles, permission sets, roles, sharing rules, and user setup.
• Partner with stakeholders to understand business processes and deliver practical Salesforce solutions that improve efficiency, data quality, and user adoption.
• Manage user provisioning, de-provisioning, role assignments, permission set assignments, access troubleshooting, license utilization, and periodic reviews.

Skills

Salesforce Admin

Security & Access

Automation (Flow)

Reports & Dashboards

Data Quality

Education

Salesforce Administrator certification

Advanced Administrator

Tools

Azure DevOps

Jira

Microsoft Teams

Copado

Job description

As a Senior Salesforce Administrator, you will be responsible for the configuration, administration, optimization, security, and operational reliability of the Salesforce platform. This role will partner closely with business stakeholders, Salesforce developers, QA resources, project leaders, integration teams, and enterprise application partners to translate business needs into scalable Salesforce solutions. You will manage advanced configuration, user access, permissions, automation, reporting, data quality, sandbox coordination, release readiness, and production support while ensuring changes are well documented, tested, and aligned with platform governance. The ideal candidate has deep hands-on Salesforce administration experience, strong problem-solving skills, a solid understanding of Salesforce security and automation, and the ability to support a fast-paced, distributed team across the U.S. and India.

Responsibilities

• Administer, configure, and support Salesforce across core platform capabilities, including objects, fields, page layouts, Lightning record pages, record types, validation rules, flows, reports, dashboards, profiles, permission sets, roles, sharing rules, queues, public groups, and user setup.
• Partner with sales, service, operations, finance, field operations, and enterprise application stakeholders to understand business processes and deliver practical Salesforce solutions that improve efficiency, data quality, and user adoption.
• Manage user provisioning, de-provisioning, role assignments, permission set assignments, access troubleshooting, license utilization, and periodic access reviews in alignment with security and compliance expectations.
• Design, build, maintain, and troubleshoot Salesforce automation using Flow, approval processes, assignment rules, escalation rules, validation logic, and related declarative tools while minimizing technical debt and avoiding unnecessary complexity.
• Analyze and resolve production issues, including access problems, data discrepancies, automation failures, reporting gaps, integration-related errors, and user-impacting defects.
• Support Salesforce releases by preparing configuration changes, coordinating sandbox testing, validating deployment readiness, documenting change impacts, supporting UAT, and completing post-release production validation.
• Create and maintain clear technical documentation, including configuration notes, solution designs, access models, automation logic, data impacts, release notes, troubleshooting guides, and admin handoff materials.
• Collaborate with developers, architects, QA analysts, business analysts, product owners, and integration teams to confirm requirements, review solution options, evaluate dependencies, and ensure Salesforce changes are scalable and supportable.
• Build, enhance, and maintain reports and dashboards that support operational visibility, leadership reporting, exception monitoring, data cleanup, and business decision-making.
• Monitor Salesforce data quality and support cleanup activities, duplicate management, import/export activities, data validation, and migration support as needed.
• Use Azure DevOps, Microsoft Teams, and related collaboration tools to manage work items, document decisions, communicate status, track blockers, and maintain visibility across open admin tasks and platform changes.
• Mentor junior administrators or support resources by promoting Salesforce best practices, consistent documentation standards, strong testing discipline, and thoughtful configuration design.

Qualifications

Education & Experience:

• Minimum 5+ years of hands-on Salesforce administration experience supporting complex CRM or enterprise application environments.
• Demonstrated experience configuring Salesforce declaratively, supporting production users, troubleshooting platform issues, managing releases, and partnering with technical teams through delivery.
• Experience working with distributed or remote teams, including collaboration with U.S.-based stakeholders, offshore delivery resources, and cross-functional business partners.

Technical Skills:

• Advanced knowledge of Salesforce administration, including user management, security, profiles, permission sets, roles, sharing, public groups, queues, object configuration, fields, page layouts, Lightning pages, record types, and validation rules.
• Strong experience building and troubleshooting Salesforce Flow, approval processes, assignment rules, escalation rules, formula fields, roll-up summary fields, reports, dashboards, and declarative business logic.
• Experience supporting Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, CPQ, Field Service, or Salesforce support processes preferred.
• Ability to assess configuration impacts across data model, automation, reporting, integrations, access/security, user experience, testing, deployment, and operational support.
• Experience with Salesforce change management and release practices, including sandboxes, change sets or metadata deployments, deployment validation, rollback awareness, release notes, and post-deployment checks.
• Strong experience using Azure DevOps, Jira, or similar delivery tools for backlog tracking, work item updates, deployment coordination, defect resolution, documentation traceability, and sprint or release visibility.
• Comfortable analyzing Salesforce data, reports, automation behavior, integration errors, and process exceptions to identify root causes and recommend sustainable solutions.
• Proficiency with Microsoft Teams, Excel, PowerPoint, Word, Visio, Lucidchart, or similar tools for collaboration, analysis, documentation, process mapping, and stakeholder communication.

Soft Skills:

• Excellent written and verbal English communication skills with the ability to explain Salesforce configuration, risks, trade-offs, and support impacts clearly to both technical and non-technical audiences.
• Strong analytical, troubleshooting, problem-solving, prioritization, and stakeholder management skills.
• Ability to manage ambiguity, ask effective questions, identify root causes, challenge assumptions respectfully, and recommend practical configuration options.
• Strong ownership mindset with the ability to manage multiple priorities, follow through on open items, and work independently in a remote environment.
• Collaborative working style with the ability to build trust across business users, developers, QA, business analysts, project managers, integration partners, and leadership stakeholders.

Preferred:

• Salesforce Administrator certification required or strongly preferred; Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or related Salesforce certification preferred.
• Trailhead badges or training in Salesforce automation, security, reporting, data modeling, integrations, DevOps, release management, or solution design.
• Experience with Salesforce DevOps or deployment tools such as Copado, Gearset, Flosum, Salesforce DevOps Center, Git-based deployments, or structured metadata deployment processes.
• Experience supporting CRM, CPQ, sales operations, field operations, service operations, M&A integration, SOX compliance, or enterprise application transformation initiatives.
• Experience mentoring administrators, improving documentation standards, establishing admin governance, or creating reusable configuration and support templates.