Salesforce Administrator

Agilite Group Technologies; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Agilite Group Technologies is seeking a motivated Salesforce Administrator/Analyst with 3 years of experience to support our enterprise Salesforce ecosystem in Chennai. You will work with governance, architecture, and platform teams to ensure standards, reliability, and continuous improvement across multiple Salesforce clouds and integrated systems.

The role involves governance implementation, health monitoring, data quality, and integration support with MuleSoft, ServiceNow, SAP, Splunk, Azure,

Qualifications

• 3 years of Salesforce Administration experience
• Knowledge of objects, fields, validation rules, flows, reports, and dashboards
• Understanding of Salesforce security model
• Basic knowledge of integration concepts (REST/SOAP APIs)
• Experience with DevOps tools (Azure DevOps, Git) is a plus
• Strong analytical and problem-solving skills

Responsibilities

• Assist in implementing and maintaining Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud
• Monitor system health, data quality, and platform usage using reports and dashboards
• Support integrations between Salesforce and enterprise systems such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP
• Provide L2 user support and troubleshoot configuration, access, and automation issues
• Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal frameworks
• Support initiatives to improve security scores and maturity levels through best practice implementation
• Assist with performance tuning and maintain system reliability and uptime
• Assist in the development and maintenance of Salesforce Security & Governance policies, standards, and procedures
• Support release management activities, including testing and deployment validation
• Collaborate with cross-functional teams and contribute to continuous improvement initiatives
• Maintain a centralized Knowledge Base documenting Salesforce usage across Lennox business processes, and update governance standards, support processes, and SOPs to ensure consistent operations

Skills

Salesforce Administration

Governance

Data quality monitoring

Reports & dashboards

Security model

REST/SOAP APIs

DevOps tools

Analytical skills

Tools

Azure DevOps

Git

MuleSoft

ServiceNow

SAP

Splunk

Job description

Responsibilities:

We are seeking a motivated and detail-oriented Salesforce Administrator / Analyst with 3 years of experience to support our enterprise Salesforce ecosystem. This role will work closely with governance, architecture, and platform teams to ensure smooth operations, adherence to standards, and continuous improvement across multiple Salesforce clouds and integrated systems.

Key Responsibilities

Assist in implementing and maintaining Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud

Monitor system health, data quality, and platform usage using reports and dashboards

Support integrations between Salesforce and enterprise systems such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP

Provide L2 user support and troubleshoot configuration, access, and automation issues

Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal frameworks

Support initiatives to improve security scores and maturity levels through best practice implementation

Assist with performance tuning and maintain system reliability and uptime

Assist in the development and maintenance of Salesforce Security & Governance policies, standards, and procedures

Support release management activities, including testing and deployment validation

Collaborate with cross-functional teams and contribute to continuous improvement initiatives

Maintain a centralized Knowledge Base documenting Salesforce usage across Lennox business processes, and update governance standards, support processes, and SOPs to ensure consistent operations

Qualifications

Required Skills & Qualifications

3 years of Salesforce Administration experience

Knowledge of objects, fields, validation rules, flows, reports, and dashboards

Understanding of Salesforce security model

Basic knowledge of integration concepts (REST/SOAP APIs)

Experience with DevOps tools (Azure DevOps, Git) is a plus

Strong analytical and problem-solving skills

Preferred Qualifications

Salesforce Certified Administrator (Must)

Exposure to multi-org environments

Basic knowledge of MuleSoft or integration platforms