Senior Salesforce Adminstrator

ACS International India Pvt. Ltd. (ACSII); Maharashtra; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

ACS International India Pvt. Ltd. (ACSII) seeks a Senior Salesforce Administrator to manage the Salesforce platform day to day, optimize operations, and govern across Sales Cloud, Commerce Cloud, and Experience Cloud in India.

You will partner with developers, architects, and business stakeholders to ensure platform stability, user adoption, and release management while safeguarding data security and integrity.

Qualifications

• 5+ years hands-on Salesforce administration experience.
• Advanced expertise in Salesforce declarative tools and platform configuration.
• Strong understanding of Salesforce data, security, and sharing models.
• Experience supporting enterprise users, complex orgs, and multi-team delivery.
• Ability to translate business needs into scalable platform solutions.

Responsibilities

• Administer and optimize Salesforce environments across Sales Cloud, Commerce Cloud, and Experience Cloud.
• Configure advanced declarative solutions using flows, approval processes, validation rules, record types, custom objects, and page layouts.
• Manage Salesforce security architecture including profiles, permission sets, roles, sharing rules, and Organization-Wide Defaults (OWD).
• Lead user management, data quality efforts, and ongoing platform enhancements.
• Support and coordinate release management, sandbox strategy, and deployments in CI/CD-enabled environments.
• Partner with developers and architects to validate solutions, support testing, and reduce technical debt.
• Leverage Salesforce reports and dashboards to drive insights, adoption, and operational transparency.
• Support AI‑assisted capabilities such as Einstein and Agentforce by configuring automation and identifying optimization opportunities.
• Provide Tier 2/3 support, troubleshoot production issues, and manage escalations.

Skills

Salesforce administration

Declarative tooling

Security and access control

Data quality

Release management

Cross-functional collaboration

Job description

Position Summary

The Senior Salesforce Administrator is responsible for the day‑to‑day management, optimization, and governance of the Salesforce platform. This role ensures platform stability, user adoption, and operational excellence across Sales Cloud, Commerce Cloud, and Experience Cloud, while partnering closely with developers, architects, and business stakeholders.

Senior Salesforce Admin

Position Summary

The Senior Salesforce Administrator is responsible for the day‑to‑day management, optimization, and governance of the Salesforce platform. This role ensures platform stability, user adoption, and operational excellence across Sales Cloud, Commerce Cloud, and Experience Cloud, while partnering closely with developers, architects, and business stakeholders.

Key Responsibilities

• Administer and optimize Salesforce environments across Sales Cloud, Commerce Cloud, and Experience Cloud.


• Configure advanced declarative solutions using flows, approval processes, validation rules, record types, custom objects, and page layouts.


• Manage Salesforce security architecture including profiles, permission sets, roles, sharing rules, and Organization-Wide Defaults (OWD).


• Lead user management, data quality efforts, and ongoing platform enhancements.


• Support and coordinate release management, sandbox strategy, and deployments in CI/CD-enabled environments.


• Partner with developers and architects to validate solutions, support testing, and reduce technical debt.


• Leverage Salesforce reports and dashboards to drive insights, adoption, and operational transparency.


• Support AI‑assisted capabilities such as Einstein and Agentforce by configuring automation and identifying optimization opportunities.


• Provide Tier 2/3 support, troubleshoot production issues, and manage escalations.

Technical Requirements

• 5+ years of hands‑on Salesforce administration experience.


• Advanced expertise in Salesforce declarative tools and platform configuration.


• Strong understanding of Salesforce data, security, and sharing models.


• Experience supporting enterprise users, complex orgs, and multi‑team delivery.


• Ability to translate business needs into scalable platform solutions.

Certifications

• Salesforce Administrator (Required)


• Salesforce Advanced Administrator


• Salesforce App Builder


• Salesforce Agentforce Specialist or AI certification