Sr. Manager - Talent Acquisition 4D

Genpact Ltd.; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact is seeking a Senior Manager - Talent Acquisition & Pre-Boarding Operations (Global People Operations Services) to lead the end-to-end Talent Acquisition Operations and pre-boarding for a global workforce. You will drive candidate lifecycle management, interview coordination, offers, onboarding readiness, and compliance while partnering with HR, Payroll, IT, and external vendors.

The role demands strong people leadership, global stakeholder management, and experience with HRIS/ATS

Qualifications

• Strong expertise in recruitment operations, pre-boarding, onboarding, background screening, workforce administration, and HR shared services.
• Proven ability to lead and develop teams, manage global stakeholders, drive change, influence senior leadership.
• Experience in process standardization, governance, automation, and risk management.
• Experience liaising with HR, Payroll, IT, and vendors to ensure seamless service delivery.

Responsibilities

• Lead end-to-end Talent Acquisition Operations globally, including interview scheduling, offer management, pre-boarding, onboarding readiness, and candidate lifecycle management.
• Oversee background screening, compliance, vendor performance, and escalation handling.
• Drive process standardization, automation, and governance to improve efficiency and service quality.
• Manage risk, business continuity, and cross-training for critical TA processes.
• Partner with HR, Payroll, IT, and leaders to provide regular service updates and analytics.

Skills

Talent Acquisition Operations

Leadership

Stakeholder Management

Analytics

Process Improvement

English language

Education

Bachelor's in HR/IR/Management

MBA in HR Management

Tools

Workday

Oracle HCM

SAP SuccessFactors

Power BI

ServiceNow

Microsoft Excel

Job description

Sr. Manager - Talent Acquisition

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Senior Manager - Talent Acquisition & Pre-Boarding Operations (Global People Operations Services)

Role Summary

The TA & Pre-Boarding Manager is responsible for leading the end-to-end Talent Acquisition Operations and Pre-Boarding Services function globally, ensuring seamless candidate-to-employee transition, superior stakeholder experience, operational excellence, and compliance across all regions. The role leads critical recruitment support processes including interview coordination, offer management, pre-boarding, background screening, onboarding readiness, vendor governance, stakeholder management, reporting, process optimization, and people leadership. The incumbent is expected to drive process standardization, eliminate single points of failure, build operational resilience, and continuously enhance service delivery through automation and best practices.

Key Responsibilities

• Talent Acquisition & Pre-Boarding Operations: Lead end-to-end global TA Operations, including interview scheduling, offer management, pre‑boarding, onboarding readiness, and candidate lifecycle management, ensuring SLAs, quality, and stakeholder expectations are consistently met.
• Background Screening & Compliance: Oversee global background screening operations, vendor performance, compliance requirements, risk mitigation, and timely resolution of exceptions and escalations.
• Operational Excellence & Transformation: Drive process standardization, documentation, governance, automation, and continuous improvement initiatives to enhance efficiency, scalability, and service quality.
• Risk Management & Business Continuity: Identify operational risks, establish contingency and succession plans, ensure knowledge retention, and build adequate cross‑training and backup coverage for critical processes.
• Stakeholder & Governance Management: Partner with Talent Acquisition, HR, Payroll, IT, business leaders, and external vendors; manage escalations; and provide regular service, risk, and performance updates to leadership.
• People Leadership: Lead, coach, and develop a global team of recruiters, coordinators, and specialists, driving performance, engagement, capability building, workforce planning, and succession readiness.
• Reporting & Analytics: Manage operational dashboards, analyze hiring and onboarding trends, provide actionable insights, and leverage data to improve candidate experience and operational performance.

People Management Responsibilities

• Lead and develop global recruiters, coordinators, and operations specialists.
• Drive workforce planning, performance management, and succession planning.
• Establish cross‑skilling, knowledge management, and capability development programs to improve operational resilience.

Critical Deliverables

• Talent Acquisition Operations & Candidate Lifecycle Management
• Interview Scheduling, Offer Management & Pre-Boarding Delivery
• Background Screening & Onboarding Readiness
• Candidate and Hiring Manager Experience
• SLA, Quality & Compliance Management
• Operational Governance, Reporting & Analytics
• Process Documentation, Standardization & Risk Controls
• Team Leadership, Cross-Training & Business Continuity
• Automation, Continuous Improvement & Transformation Initiatives

Experience

• Relevant years of HR Shared Services, Talent Acquisition Operations, HR Operations, or People Services experience.
• Relevant years of people leadership experience.
• Experience supporting global stakeholders across multiple regions.
• Experience managing high‑volume hiring and onboarding operations.

Required Skills & Competencies

• Talent Acquisition & Pre-Boarding Operations: Strong expertise in recruitment operations, pre‑boarding, onboarding, background screening, workforce administration, and HR shared services.
• Leadership & Stakeholder Management: Proven ability to lead and develop teams, manage global stakeholders, drive change, influence decision‑making, and communicate effectively with senior leadership.
• Operational Excellence & Risk Management: Experience in process improvement, documentation, governance, automation initiatives, business continuity planning, and mitigating operational risks.
• Analytics & Problem Solving: Strong analytical capabilities with experience in reporting, dashboard management, workforce analytics, data interpretation, and root cause analysis.
• Technology & Systems: Proficiency in ATS platforms, HRIS systems (Workday, Oracle, SuccessFactors), ServiceNow, Power BI, and advanced Microsoft Excel.
• Technology Skills: Oracle HCM / ORC, Applicant Tracking Systems (ATS), ServiceNow, Microsoft Excel (Advanced), Power BI, E‑Verify / I9 / HireRight, Microsoft Power Platform, HR Reporting Tools.

Preferred Attributes

• Strong customer‑centric mindset.
• Ability to operate in a fast‑paced global environment.
• High attention to detail and risk awareness.
• Proven record of driving operational transformation.
• Strong documentation and knowledge‑management capabilities.
• Ability to build resilient teams and reduce key‑person dependencies.

Qualifications

• Bachelors – HR/Industrial Relations
• Bachelors – Human Resource Management
• Bachelors – Psychology
• Masters – Business Administration
• Masters – Human Resource Management

Certifications

• Professional in Human Resources (PHR) – Symbiosis Instute of Distant Learning
• Senior Professional in Human Resources (SPHR) – Human Resource Certification Institute (HRCI)

Required Skills

• Administrative Process, Anti‑Bribery and Corruption (ABC), Change Management, Client Relations, Cost Management, Critical Thinking, Data Analytics, Data to Insights, Executive Presence, Hiring, Human Resources Operations, Process Standardization, Social Media, Stakeholder Management, Storytelling, Talent Acquisition, Workday Adaptive Planning
• Language English (Required)
• Language Proficiency – Advanced – C1

Additional Job Location

Additional Job Location - Job Type Regular

Master Skill List

Master Skill List – Talent Acquisition

Job Type

Regular

Remote Type

Office Work

Shift

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.