Sr Manager - Talent Acquisition 4D

Genpact; Mumbai City; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Genpact is seeking a Senior Manager - Talent Acquisition & Pre-Boarding Operations to lead global TA operations and pre-boarding services. You will drive interview coordination, offers, background checks, onboarding readiness, and vendor governance while ensuring SLAs and stakeholder satisfaction across regions.

You will lead a global team, push for automation, and deliver data-driven insights to improve candidate experience and operational performance.

Qualifications

• Experience in HR shared services or Talent Acquisition Operations.
• Proven people leadership across global teams.
• Experience with high-volume hiring and onboarding.
• Strong analytical, data-driven decision making.
• Excellent stakeholder management and communication.

Responsibilities

• Lead end-to-end TA operations globally with SLA-driven delivery.
• Oversee interview scheduling, offers, pre-boarding, onboarding readiness.
• Oversee background screening, vendor governance, compliance.
• Drive standardization, automation, process optimization.
• Manage risk, business continuity, and cross-training.
• Provide regular leadership updates with dashboards and analytics.

Skills

Talent Acquisition Ops

Leadership

Stakeholder Mgmt

Process Improvement

Data Analytics

MS Excel

Power BI

HRIS Systems

ServiceNow

Education

Bachelor's in HR/IR

MBA / Master in HRM

Tools

ATS Platforms

HRIS Systems

ServiceNow

Power BI

MS Excel

Job description

Job Description

Sr. Manager - Talent Acquisition

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Senior Manager - Talent Acquisition & Pre-Boarding Operations (Global People Operations Services)

Role Summary

The TA & Pre-Boarding Manager is responsible for leading the end-to-end Talent Acquisition Operations and Pre-Boarding Services function globally, ensuring seamless candidate-to-employee transition, superior stakeholder experience, operational excellence, and compliance across all regions.

The role leads critical recruitment support processes including interview coordination, offer management, pre-boarding, background screening, onboarding readiness, vendor governance, stakeholder management, reporting, process optimization, and people leadership. The incumbent is expected to drive process standardization, eliminate single points of failure, build operational resilience, and continuously enhance service delivery through automation and best practices.

Key Responsibilities

Talent Acquisition & Pre-Boarding Operations: Lead end-to-end global TA Operations, including interview scheduling, offer management, pre-boarding, onboarding readiness, and candidate lifecycle management, ensuring SLAs, quality, and stakeholder expectations are consistently met.

Background Screening & Compliance: Oversee global background screening operations, vendor performance, compliance requirements, risk mitigation, and timely resolution of exceptions and escalations.

Operational Excellence & Transformation: Drive process standardization, documentation, governance, automation, and continuous improvement initiatives to enhance efficiency, scalability, and service quality.

Risk Management & Business Continuity: Identify operational risks, establish contingency and succession plans, ensure knowledge retention, and build adequate cross‑training and backup coverage for critical processes.

Stakeholder & Governance Management: Partner with Talent Acquisition, HR, Payroll, IT, business leaders, and external vendors; manage escalations; and provide regular service, risk, and performance updates to leadership.

People Leadership: Lead, coach, and develop a global team of recruiters, coordinators, and specialists, driving performance, engagement, capability building, workforce planning, and succession readiness.

Reporting & Analytics: Manage operational dashboards, analyze hiring and onboarding trends, provide actionable insights, and leverage data to improve candidate experience and operational performance.

People Management Responsibilities

Lead and develop global recruiters, coordinators, and operations specialists.

Drive workforce planning, resource allocation, performance management, and succession planning.

Establish cross-skilling, knowledge management, and capability development programs to improve operational resilience.

Critical Deliverables

• Talent Acquisition Operations & Candidate Lifecycle Management
• Interview Scheduling, Offer Management & Pre-Boarding Delivery
• Background Screening & Onboarding Readiness
• Candidate and Hiring Manager Experience
• SLA, Quality & Compliance Management
• Operational Governance, Reporting & Analytics
• Process Documentation, Standardization & Risk Controls
• Team Leadership, Cross-Training & Business Continuity
• Automation, Continuous Improvement & Transformation Initiatives

Experience

Relevant years of HR Shared Services, Talent Acquisition Operations, HR Operations, or People Services experience.

Relevant years of people leadership experience.

Experience supporting global stakeholders across multiple regions.

Experience managing high-volume hiring and onboarding operations.

Required Skills & Competencies

Talent Acquisition & Pre-Boarding Operations: Strong expertise in recruitment operations, pre-boarding, onboarding, background screening, workforce administration, and HR shared services.

Leadership & Stakeholder Management: Proven ability to lead and develop teams, manage global stakeholders, drive change, influence decision-making, and communicate effectively with senior leadership.

Operational Excellence & Risk Management: Experience in process improvement, documentation, governance, automation initiatives, business continuity planning, and mitigating operational risks.

Analytics & Problem Solving: Strong analytical capabilities with experience in reporting, dashboard management, workforce analytics, data interpretation, and root cause analysis.

Technology & Systems: Proficiency in ATS platforms, HRIS systems (Workday, Oracle, SuccessFactors), ServiceNow, Power BI, and advanced Microsoft Excel.

Technology Skills

Oracle HCM / ORC

Applicant Tracking Systems (ATS)

ServiceNow

Microsoft Excel (Advanced)

Power BI

E-Verify / I9 / HireRight

Microsoft Power Platform

HR Reporting Tools

Preferred Attributes

Strong customer-centric mindset.

Ability to operate in a fast-paced global environment.

High attention to detail and risk awareness.

Proven record of driving operational transformation.

Strong documentation and knowledge‑management capabilities.

Ability to build resilient teams and reduce key‑person dependencies.

Qualifications

Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)

Required Skills

Administrative Process, Anti-Bribery and Corruption (ABC), Change Management, Client Relations, Cost Management, Critical Thinking, Data Analytics, Data to Insights, Executive Presence, Hiring, Human Resources Operations, Process Standardization, Social Media, Stakeholder Management, Storytelling, Talent Acquisition, Workday Adaptive Planning

Language

English (Required)

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Talent Acquisition

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.