Sr. Manager - Talent Acquisition 4D

BrightClaim; Mumbai City; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Genpact is seeking a Senior Manager for Talent Acquisition & Pre-Boarding Operations (Global People Operations Services). The role ensures end-to-end TA operations, onboarding readiness, and compliance across regions, while driving process improvements and stakeholder satisfaction.

You will lead a global team, manage interviews, offers, pre-boarding, and onboarding readiness, and provide insights through analytics and dashboards to optimize performance.

Qualifications

• Bachelor’s degree in HR or related field.
• Experience in HR shared services or TA operations and global recruiting.

Responsibilities

• Lead end-to-end global TA Operations, including interview scheduling, offer management, pre-boarding, onboarding readiness, and candidate lifecycle management.
• Oversee background screening, vendor performance, compliance, and risk mitigation.
• Drive process standardization, governance, automation, and continuous improvement.
• Manage reporting, analytics, and dashboards to improve candidate experience and efficiency.
• Lead a global team of recruiters, coordinators, and specialists.

Skills

Talent Acquisition

Pre-Boarding

Background Screening

Stakeholder Management

Leadership

Analytics

Power BI

Workday

Oracle HCM

SuccessFactors

ServiceNow

Excel

Education

Bachelors - HR/Industrial Relations

Bachelors - Human Resource Management

Tools

Workday

Oracle

SuccessFactors

ServiceNow

Power BI

Excel

ATS

Job description

Sr. Manager - Talent Acquisition

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Senior Manager - Talent Acquisition & Pre-Boarding Operations (Global People Operations Services)

Role Summary

The TA & Pre-Boarding Manager is responsible for leading the end-to-end Talent Acquisition Operations and Pre-Boarding Services function globally, ensuring seamless candidate-to-employee transition, superior stakeholder experience, operational excellence, and compliance across all regions.

The role leads critical recruitment support processes including interview coordination, offer management, pre-boarding, background screening, onboarding readiness, vendor governance, stakeholder management, reporting, process optimization, and people leadership. The incumbent is expected to drive process standardization, eliminate single points of failure, build operational resilience, and continuously enhance service delivery through automation and best practices.

Key Responsibilities

Talent Acquisition & Pre-Boarding Operations: Lead end-to-end global TA Operations, including interview scheduling, offer management, pre-boarding, onboarding readiness, and candidate lifecycle management, ensuring SLAs, quality, and stakeholder expectations are consistently met.

Background Screening & Compliance: Oversee global background screening operations, vendor performance, compliance requirements, risk mitigation, and timely resolution of exceptions and escalations.

Operational Excellence & Transformation: Drive process standardization, documentation, governance, automation, and continuous improvement initiatives to enhance efficiency, scalability, and service quality.

Risk Management & Business Continuity: Identify operational risks, establish contingency and succession plans, ensure knowledge retention, and build adequate cross-training and backup coverage for critical processes.

Stakeholder & Governance Management: Partner with Talent Acquisition, HR, Payroll, IT, business leaders, and external vendors; manage escalations; and provide regular service, risk, and performance updates to leadership.

People Leadership: Lead, coach, and develop a global team of recruiters, coordinators, and specialists, driving performance, engagement, capability building, workforce planning, and succession readiness.

Reporting & Analytics: Manage operational dashboards, analyze hiring and onboarding trends, provide actionable insights, and leverage data to improve candidate experience and operational performance.

People Management Responsibilities

Lead and develop global recruiters, coordinators, and operations specialists.

Drive workforce planning, resource allocation, performance management, and succession planning.

Establish cross-skilling, knowledge management, and capability development programs to improve operational resilience.

Critical Deliverables

Talent Acquisition Operations & Candidate Lifecycle Management

Interview Scheduling, Offer Management & Pre-Boarding Delivery

Background Screening & Onboarding Readiness

Candidate and Hiring Manager Experience

SLA, Quality & Compliance Management

Operational Governance, Reporting & Analytics

Process Documentation, Standardization & Risk Controls

Team Leadership, Cross-Training & Business Continuity

Automation, Continuous Improvement & Transformation Initiatives

Experience

Relevant years of HR Shared Services, Talent Acquisition Operations, HR Operations, or People Services experience.

Relevant years of people leadership experience.

Experience supporting global stakeholders across multiple regions.

Experience managing high-volume hiring and onboarding operations.

Required Skills & Competencies

Talent Acquisition & Pre-Boarding Operations: Strong expertise in recruitment operations, pre-boarding, onboarding, background screening, workforce administration, and HR shared services.

Leadership & Stakeholder Management: Proven ability to lead and develop teams, manage global stakeholders, drive change, influence decision-making, and communicate effectively with senior leadership.

Operational Excellence & Risk Management: Experience in process improvement, documentation, governance, automation initiatives, business continuity planning, and mitigating operational risks.

Analytics & Problem Solving: Strong analytical capabilities with experience in reporting, dashboard management, workforce analytics, data interpretation, and root cause analysis.

Technology & Systems: Proficiency in ATS platforms, HRIS systems (Workday, Oracle, SuccessFactors), ServiceNow, Power BI, and advanced Microsoft Excel.

Technology & Systems

Proficiency in ATS platforms, HRIS systems (Workday, Oracle, SuccessFactors), ServiceNow, Power BI, and advanced Microsoft Excel.

Technology Skills

• Oracle HCM / ORC
• Applicant Tracking Systems (ATS)
• ServiceNow
• Microsoft Excel (Advanced)
• Power BI
• E-Verify / I9 / HireRight
• Microsoft Power Platform
• HR Reporting Tools

Preferred Attributes

• Strong customer-centric mindset.
• Ability to operate in a fast-paced global environment.
• High attention to detail and risk awareness.
• Proven record of driving operational transformation.
• Strong documentation and knowledge-management capabilities.
• Ability to build resilient teams and reduce key-person dependencies.

Qualifications

Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)

Required Skills

Administrative Process, Anti-Bribery and Corruption (ABC), Change Management, Client Relations, Cost Management, Critical Thinking, Data Analytics, Data to Insights, Executive Presence, Hiring, Human Resources Operations, Process Standardization, Social Media, Stakeholder Management, Storytelling, Talent Acquisition, Workday Adaptive Planning

Language

English (Required)

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Talent Acquisition

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.