Sr CSA - Nizampet kukatpally

Specsmakers; Hyderabad; Remote; INR 180,000 - 300,000; Full time

Job summary

Greythr in Hyderabad is seeking a customer-focused sales associate to assist customers in selecting eyeglasses and sunglasses, provide excellent service, and help the store meet monthly and annual sales targets. You will work closely with the store team and manager, following SOPs and coordinating with the Retail Sales Representatives to handle peak times.

Strong English communication is required. The role emphasizes customer satisfaction, post-contact follow-ups for feedback, and contributing

Qualifications

• Graduate with pleasant personality and good communication skills.
• Fluent in English.

Responsibilities

• Ensuring that all customers are given the best in customer service.
• Assisting the customers in selecting eyeglasses and sunglasses.
• Working with the store team in assisting them in achieving the store targets.
• Working along with the team members and the store manager in following the store SOP's.
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Ensure high levels of customer satisfaction through excellent sales service.
• Greeting customers and find out the needs.
• Job Benefits & Incentives

Skills

Communication skills

Fluent English

Education

Graduate

Job description

• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOP's
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Ensure high levels of customer satisfaction through excellent sales service.
• Greeting customers and find out the needs.
• Job Benefits & Perks & Sales incentives