Senior Optometrist - Murli nagar

Greytip Software Private Limited; Delhi; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Greytip Software Private Limited is seeking a customer-focused retail associate to assist customers in selecting eyeglasses and sunglasses while ensuring monthly and annual sales targets are met. You will work with the store team to deliver excellent service and follow the store SOPs.

The ideal candidate is graduate with pleasant personality, strong communication skills, and fluent English. You will handle customer queries, escalate when needed, and perform timely follow-ups to improve NPS.

Qualifications

• Excellent customer service and sales skills.
• Fluent in English with good communication.
• Ability to meet monthly and annual sales targets.
• Teamwork with store staff to achieve targets.
• Handle customer queries and escalations professionally.

Responsibilities

• Assist customers in selecting eyewear and meet store targets.
• Support store team and follow store SOPs.
• Handle queries, escalate when needed and resolve at store level.
• Follow up with customers for feedback to improve NPS.
• Coordinate with Retail Sales Representatives during peak times.
• Greet customers and assess their needs.
• Provide strong sales service to achieve customer satisfaction.

Skills

Customer service

Communication skills

English fluency

Education

Bachelor's degree

Job description

Ensuring that all customers are given the best in customer service

Assisting the customers in selecting eyeglasses and sunglasses

Working with the store team in assisting them in achieving the store targets

Working along with the team members and the store manager in following the store SOP's

Ensuring customer queries are handled and escalated and solved at the store level.

Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.

Team up with co-workers to ensure proper customer service.

Responsible for achieving the monthly and annual sales targets as planned.

Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.

Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).

The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.

Ensure high levels of customer satisfaction through excellent sales service.

Greeting customers and find out the needs.

Job Benefits & Perks & Sales incentives