Sr CSA Professional

Specsmakers Opticians; Chennai District; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Specsmakers Opticians is seeking a CSA - Showroom Sales Executive in Chennai to deliver exceptional customer service and assist customers in selecting eyeglasses and sunglasses. You will work with the store team to meet monthly and annual sales targets and ensure SOPs are followed.

Ideal candidates are graduates with a pleasant personality, excellent communication skills, and fluency in English. You will handle inquiries, follow up with customers, and contribute to a high-NPS store environment.

Qualifications

• The candidate must be Graduate with pleasant personality and good communication skills.
• Must be fluent in English.

Responsibilities

• Showroom sales executive duties including delivering excellent customer service.
• Assist customers in selecting eyeglasses and sunglasses.
• Work with the store team to achieve store targets.
• Follow store SOPs and escalate customer queries when needed.
• Perform follow-up calls to customers for feedback and improve NPS.
• Coordinate with Retail Sales Representatives to ensure smooth operations during peak times.
• Greet customers, understand needs, and ensure high levels of customer satisfaction.
• Follow up on customer enquiries and send marketing SMS blasts as directed.

Skills

Customer service

English fluency

Communication skills

Teamwork

Sales targets

Education

Graduate

Job description

• CSA - Showroom Sales Executive
• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOPs
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Ensure high levels of customer satisfaction through excellent sales service.
• Greeting customers and find out the needs.
• Job Benefits Perks Sales incentives