Senior CSA - pragathi nagar

Greytip Software Private Limited; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Greytip Software Private Limited in Hyderabad offers a role focused on delivering exceptional customer service and helping customers select eyeglasses and sunglasses. You will work with the store team to meet targets and maintain store SOPs while ensuring queries are addressed at the store level.

The position requires a graduate with pleasant personality and strong English communication, with responsibilities including greeting customers, understanding needs, and driving customer satisfaction

Qualifications

• Graduate with pleasant personality and good communication skills.
• Fluent in English and able to assist customers in selecting eyewear.
• Capable of achieving monthly and annual sales targets.

Responsibilities

• Ensuring that all customers are given the best in customer service.
• Assisting customers in selecting eyeglasses and sunglasses.
• Working with the store team to achieve store targets.
• Escalating customer queries and handling follow-up calls for feedback.
• Coordinating with Retail Sales Representatives to provide excellent service during peak times.

Skills

Customer service

English communication

Sales orientation

Team collaboration

Target achievement

Education

Graduate

Job description

• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOP's
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Greeting customers and find out the needs.

Ensure high levels of customer satisfaction through excellent sales service.

Job Benefits & Perks & Sales incentives