Senior Optometrist - Habsiguda

Specsmakers; Hyderabad; Remote; INR 200,000 - 360,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Greythr in Hyderabad is seeking a customer-focused retail professional to guide customers in selecting eyeglasses and sunglasses and to deliver top-tier service. The role involves collaborating with store teams, following SOPs, and achieving sales targets.

The ideal candidate is a graduate with strong communication skills and fluency in English, ready to handle inquiries, follow up with customers, and contribute to a high-NPS store experience.

Qualifications

• Graduate with pleasant personality and good communication skills.
• Must be fluent in English.

Responsibilities

• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOP's
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Ensure high levels of customer satisfaction through excellent sales service.
• Greeting customers and find out the needs.

Skills

Customer service

Communication

Sales

English language

Education

Graduate

Job description

• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOP's
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Ensure high levels of customer satisfaction through excellent sales service.
• Greeting customers and find out the needs.
• Job Benefits & Perks & Sales incentives