ASBH cum Optometrist

Specsmakers Opticians; Chennai; On-site; INR 180,000 - 300,000; Full time

Job summary

Specsmakers Opticians in Chennai is seeking a customer-focused store associate to assist customers in selecting eyeglasses and sunglasses. You will work with the store team to achieve monthly and annual sales targets and ensure top-notch service.

Fluent English and strong communication are essential. You will greet customers, understand their needs, provide guidance, and handle inquiries while adhering to store SOPs and maintaining high customer satisfaction.

Qualifications

• Candidate must be a Graduate with pleasant personality and good communication skills.
• Fluent in English.
• Experience in retail or eyewear sales is a plus.

Responsibilities

• Assist customers in selecting eyeglasses and sunglasses.
• Provide excellent customer service and help achieve store targets.
• Handle customer queries and escalate when needed.
• Follow store SOPs and coordinate with the team.
• Follow up with customers and gather feedback to improve NPS.
• Coordinate with Retail Sales Representatives during peak times.
• Greet customers and determine their needs.
• Maintain high levels of customer satisfaction through sales service.

Skills

Customer service

Sales

Communication

English

Teamwork

Education

Graduate

Job description

• Reporting to Store Manager
• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOPs
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Ensure high levels of customer satisfaction through excellent sales service.
• Greeting customers and find out the needs.