Sr CSA - Nallaganthala

Specsmakers

Há 2 dias

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Sales incentives

Ensure customers are provided with the best in customer service.
Assist customers in selecting eyeglasses and sunglasses.
Work with store team to achieve targets.
Follow store SOPs with manager and team.
Handle and escalate customer queries at store level.
Perform follow-up calls to customers for feedback and improve NPS.
Collaborate with Retail Sales Representatives to provide excellent service during peak times.
Greet customers and identify needs.
Achieve monthly and annual sales targets as planned.
Follow up on inquiries and coordinate SMS blasts as directed.

Customer service

English fluency

Communication skills

Sales targets

Teamwork

Problem solving

Graduate

Ensuring that all customers are given the best in customer service
Assisting the customers in selecting eyeglasses and sunglasses
Working with the store team in assisting them in achieving the store targets
Working along with the team members and the store manager in following the store SOP's
Ensuring customer queries are handled and escalated and solved at the store level.
Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
Team up with co-workers to ensure proper customer service.
Responsible for achieving the monthly and annual sales targets as planned.
Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
Ensure high levels of customer satisfaction through excellent sales service.
Greeting customers and find out the needs.
Job Benefits & Perks & Sales incentives