CSA

Greythr; Chennai; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Specsmakers in Chennai is seeking a Customer Sales Associate to bridge strategy and execution. You will drive store sales, conversions, and customer satisfaction by helping customers select eyeglasses and sunglasses and by providing friendly service.

You will work with the store team to follow SOPs, handle and escalate queries at store level, perform follow-up calls for feedback to boost NPS, and coordinate SMS marketing blasts as directed. Fluency in English and a graduate degree are required.

Qualifications

• Must be a graduate with pleasant personality and good communication skills.
• Fluent in English.
• Willing to work in Chennai area.

Responsibilities

• Assisting customers in selecting eyeglasses and sunglasses.
• Working with the store team and manager following SOPs.
• Ensuring customer queries are handled and escalated at store level.
• Performing follow-up calls with customers on feedback to improve the store's NPS.
• Team up with co-workers to ensure proper customer service.
• Follow-up on customer enquiries daily and coordinate marketing SMS blasts as directed.
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Greeting customers and finding out their needs.

Skills

Communication skills

English fluency

Education

Graduate

Job description

A CSA at Specsmakers acts as an important link between strategy and execution. He/she drives the all assigned metrics of Store Sales, Conversions, Customer satisfaction etc.

RESPONSIBILITIES:

Assisting the customers in selecting eyeglasses and sunglasses

Working along with the team members and the store manager in following the store SOP's

Ensuring customer queries are handled and escalated and solved at the store level.

Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.

Team up with co-workers to ensure proper customer service.

Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.

The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.

Ensure high levels of customer satisfaction through excellent sales service.

Greeting customers and find out the needs.

Job Benefits & Perks & Sales incentives