CSA Professional

Specsmakers Opticians; Chennai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Specsmakers Opticians in Chennai, India is seeking a Graduate with strong English communication to provide best-in-class customer service and assist customers in selecting eyeglasses and sunglasses.

You will work with the store team to achieve targets, follow SOPs, and handle queries with escalation if needed. The role includes customer follow-ups, contributing to higher NPS, and collaborating with sales reps during peak times to meet monthly and annual sales goals.

Qualifications

• Graduate with pleasant personality and good communication skills.
• Fluent in English.
• Excellent customer service and sales aptitude.
• Team collaboration with store manager to meet SOPs.

Responsibilities

• Ensure best-in-class customer service at the store.
• Assist customers in selecting eyeglasses and sunglasses.
• Work with the store team to achieve targets.
• Follow store SOPs with the manager and team.
• Handle customer queries, escalate when needed, and resolve at store level.
• Follow up on customer feedback and aim for higher NPS.
• Meet monthly and annual sales targets as planned.
• Coordinate with Retail Sales Representatives during peak times.

Skills

Customer service

Sales aptitude

Communication skills

Teamwork

Education

Graduate

Job description

• Ensuring that all customers are given the best in customer service
• Assisting the customers in selecting eyeglasses and sunglasses
• Working with the store team in assisting them in achieving the store targets
• Working along with the team members and the store manager in following the store SOPs
• Ensuring customer queries are handled and escalated and solved at the store level.
• Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.
• Team up with co-workers to ensure proper customer service.
• Responsible for achieving the monthly and annual sales targets as planned.
• Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.
• Ensure high levels of customer satisfaction through excellent sales service.
• Greeting customers and find out the needs.
• Job Benefits Perks Sales incentives