Sr Associate - KAM (Retention) - Mumbai / Blr

Delhivery; Bengaluru, Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Delhivery in Bengaluru is seeking an experienced Key Account Manager to strengthen client relationships and ensure high satisfaction and retention. You will develop account plans, collaborate with internal teams, and drive growth across existing accounts, while staying alert to upsell opportunities and market trends.

The role requires strong communication, prioritization under deadlines, and a proven track record of managing multiple clients.

Qualifications

• 4-6 years of experience in Key Account Management or related field.
• Proven track record of managing multiple clients.
• Strong relationship building, communication and problem-solving skills.

Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyse market trends and competitor activity to inform strategic decision-making.

Skills

Client relationship management

Communication

Problem solving

Time management

Pressure handling

Job description

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyse market trends and competitor activity to inform strategic decision-making.

Desired Candidate Profile

• 4 -6 years of experience in Key Account Management or a related field (e.g., Client Account Management).
• Proven track record of success in managing multiple clients simultaneously.
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
• Ability to work effectively under pressure, prioritising tasks efficiently while meeting deadlines