Inside Sales Executive

Treis Solutions; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Treis Solutions in Gurgaon, Haryana, is seeking an Inside Sales Executive / KAM with 2-3 years of experience to manage and grow key client relationships. You will identify growth opportunities and ensure high customer satisfaction throughout engagements.

Responsibilities include developing strategic account plans, upselling and cross-selling, coordinating with Business Development and cross-functional teams to deliver on client needs, and maintaining accurate account records.

Qualifications

• 2-3 years of experience in KAM, sales or client servicing.
• Proven ability to manage client relationships and drive growth.
• Strong verbal and written communication.
• Ability to manage multiple accounts and meet deadlines.
• Customer-centric approach with focus on retention.

Responsibilities

• Develop and execute strategic account management plans to drive revenue and growth.
• Build, maintain, and nurture strong relationships with existing clients.
• Identify opportunities for account expansion, upselling, cross-selling, and new business development.
• Support lead generation and opportunity management with the Business Development team.
• Provide backend and operational support to the Business Development team as required.
• Collaborate with cross-functional teams to ensure timely delivery of products/services.
• Understand client requirements and ensure a smooth customer experience and retention.
• Handle queries, concerns and complaints and ensure timely resolution.
• Monitor client satisfaction and address potential issues to improve retention.
• Track account performance, sales activities and opportunities.
• Prepare and share account updates, reports and insights with management.
• Ensure timely follow-ups and maintain records of account-related activities.

Skills

Key Account Management

Client Relationship

Sales & Negotiation

Communication Skills

Cross-functional Collaboration

Account Expansion

Job description

Job Title: Inside Sales Executive / KAM

Location: Gurgaon, Haryana

Experience: 2 - 3 Years

About the Role:

We are looking for a proactive and results-oriented Key Accounts Executive to join our growing team in Gurgaon. The ideal candidate will be responsible for managing and strengthening relationships with key clients, identifying business growth opportunities, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Develop and execute strategic account management plans to drive revenue and business growth.
• Build, maintain, and nurture strong relationships with existing clients.
• Identify opportunities for account expansion, upselling, cross-selling, and new business development.
• Work closely with the Business Development team to support lead generation, opportunity management, and business growth initiatives.
• Provide backend and operational support to the Business Development team as required.
• Collaborate with internal cross-functional teams to ensure timely and effective delivery of products/services to clients.
• Understand client requirements and ensure a smooth customer experience throughout the engagement. And focusing on retention of existing clients.
• Handle customer queries, concerns, and complaints and ensure timely resolution.
• Monitor client satisfaction and proactively address potential issues to improve retention.
• Track account performance, sales activities, and business opportunities.
• Prepare and share relevant account updates, reports, and insights with management.
• Ensure timely follow-ups with clients and maintain accurate records of account-related activities.

Requirements:

• 2 - 3 years of experience in Key Account Management, Business Development, Sales, Client Servicing, or a related role.
• Proven experience in managing client relationships and driving business growth.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple accounts, priorities, and deadlines effectively.
• Ability to collaborate effectively with cross-functional teams.
• Good understanding of customer relationship management and market dynamics.
• Strong customer-centric approach with a focus on client satisfaction and retention.