Associate Manager/STL - KAM | OHC | Bangalore

TATA 1 MG; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TATA 1 MG is seeking an Associate Manager to manage key existing accounts from Bengaluru, driving engagement and ensuring delivery aligned to client objectives.

You will reconcile accounts, generate periodic sales reports, and monitor revenue metrics while coordinating with cross-functional teams to enhance the customer journey.

Qualifications

• Graduate or post-graduate degree in business, sales or related field.
• Hands-on experience with P&L and reconciliations.
• Ability to communicate and influence stakeholders at all levels.

Responsibilities

• Serve as main point of contact for existing customer accounts and nurture relationships.
• Reconcile accounts, generate monthly, semi-annual and annual sales reports.
• Monitor key account metrics such as user stats and revenue.
• Address daily client inquiries and manage escalations to deliver solutions.
• Coordinate with Program Management, Customer Service, Product Development and Operations.
• Communicate project progress to internal teams and external stakeholders.
• Identify opportunities within existing clients and drive engagement.
• Collaborate with sales to grow opportunities within the territory; travel up to 20–30%.

Skills

Account management

MS Office

MS Excel

Client relationship

Stakeholder communication

Negotiation

Presentation

Travel readiness

Education

Graduate or Post-Graduate in Business/Sales

Tools

MS Office

MS Excel

Job description

Designation: Associate Manager

Role: Key Account Manager

Department: CH&W

Location: Bengaluru, Karnataka

What will you do

• Take on the primary role as the main point of contact for managing all matters related to existing customer accounts. Cultivate and sustain robust and enduring client relationships.
• Manage the process of reconciling accounts and compile, generate, and distribute sales reports on a monthly, semi-annual, and annual basis. Predict and monitor crucial account metrics (such as user-related statistics and overall revenue).
• Address daily client inquiries, manage escalations and fulfill requests. Ensure the prompt and successful delivery of our solutions, aligning with the customer’s requirements and objectives.
• Serve as a bridge between various internal teams (including Program Management, Customer Service, Product Development, and Operations departments) to enhance the overall customer journey.
• Clearly communicate the advancement of monthly/quarterly projects to both internal teams and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement, drive engagement & wellness activities with existing clients
• Collaborate with sales team to identify and grow opportunities within territory
• May require some travel upto 20% to 30%

What we are looking for

• Proven work experience as an Account Manager, Sales Account Manager or relevant role
• Graduate/ Post Graduate with 4+ year of experience in Business Administration, Sales or relevant field with hands on experience with P&L and reconciliations
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with MS Office (particularly MS Excel)
• Experience handling day-to-day client escalations and delivering client-focused solutions to meet the needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills