Key Account Manager

RAPSYS TECHNOLOGIES PTE. LTD.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. is seeking a Key Account Manager in Mumbai. The role involves overseeing client relationships to ensure satisfaction, developing strategic account plans, and identifying growth opportunities to maximize revenue. Candidates should have a Bachelor's degree with a minimum of 3 years in B2B Customer Success or Key Account Management. Strong communication and analytical skills are required. This position offers the chance to work closely with internal teams to deliver integrated solutions.

Qualifications

• Minimum 3 years of relevant experience in B2B Customer Success or Key Account Management.
• Strong written and verbal communication skills.
• Detail-oriented and analytical mindset.

Responsibilities

• Act as primary contact for key clients, building strong relationships.
• Develop and execute strategic account plans aligned with company objectives.
• Identify cross-sell opportunities to maximize revenue.

Skills

B2B Customer Success

Client Relationship Management

Communication Skills

Analytical Skills

Project Management

Education

Bachelor's degree or equivalent

MBA

Job description

Key Account Manager# Key Account Managerby | May 7, 2026Job Description: The Key Account Manager oversees vital client relationships, ensuring satisfaction, identifying growth opportunities, and maximizing revenue. This role requires strong communication, strategic thinking, and collaboration skills to meet client needs and business goals.What You’ll Do: Client Management: a. Act as primary contact for key clients, maintaining regular communication and addressing concerns. b. Build strong relationships with client stakeholders to understand their needs and enhance satisfaction. Account Strategy: a. Develop and execute strategic account plans aligned with company objectives. b. Collaborate with internal teams to deliver integrated solutions and drive growth. Revenue Growth: a. Identify cross-sell opportunities to maximize revenue. b. Negotiate contract terms to ensure profitability and competitiveness.Issue Resolution: a. Resolve client issues promptly, liaising between clients and internal teams. b. Escalate complex issues as needed to find effective solutions. Market Insight: a. Stay informed about industry trends and competitor activities b. Provide clients with insights and recommendations based on market analysis. Skills/Qualifications • Bachelor’s degree or equivalent. MBA will be a plus. • Minimum 3 years of relevant experience in B2B Customer Success/ KAM. • Strong written & verbal communication skills. • Detail Oriented & Analytical. • Strong project management and multiple stakeholder coordination skills. • Demonstrate the ability to increase customer satisfaction.**Job Category:** Key Account Manager**Job Type:** Key Account Manager**Job Location:** Mumbai