Key Account Management | Mumbai

MediBuddy; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

MediBuddy in Mumbai is seeking an Account Manager to cultivate strong client relationships, coordinate with executives, and ensure timely delivery of solutions.

You will collaborate with Customer Service and Product Development, forecast sales, upsell MediBuddy services, and drive account growth across the territory. The role may require travel and involves presenting to stakeholders and closing profitable agreements.

Qualifications

• 2-5 years of account management or KAM or customer success in B2B.
• Experience delivering client-focused solutions in a B2B setting.
• Strong listening, negotiation and presentation abilities.

Responsibilities

• Lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts and executives.
• Ensure timely delivery of solutions according to customer needs.
• Communicate monthly/quarterly progress to stakeholders.
• Forecast and track key account metrics and reports.
• Collaborate with sales to identify growth opportunities.
• Assist with client requests or escalations as needed.
• Upsell and cross-sell MediBuddy services/products.

Skills

Account Management

Relationship Building

Negotiation

Communication

Presentation

Cross-functional collaboration

Tools

MS Excel

Job description

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Upselling and Cross selling of MediBuddy services/products

Qualifications & Skills:

• Proven 2-5 years experience in Account Management or KAM or Customer Success in B2B Industry
• Proficient level with MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs in a B2B Industry
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills