Key Account Manager | IndiaMART | Mumbai

IndiaMART; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

IndiaMART in Bengaluru is seeking a seasoned team leader to guide a 20-30 member team, ensuring high performance and alignment with business goals. You will plan and forecast client retention across the portfolio, building strong client relationships for long-term engagement.

You will hire, train, and retain staff, address training needs, and resolve client issues swiftly to sustain satisfaction. You will support field sales to meet revenue targets and conduct 2-3 in-person meetings daily to

Responsibilities

• Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals.
• Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio.
• Build and nurture strong, professional relationships with clients to drive long-term engagement.
• Hire, train, and retain team members by formulating development plans and addressing their training needs.
• Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty.
• Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures.
• Conduct 2-3 in person client meetings daily to strengthen relationships and drive business outcomes.

Job description

Role & responsibilities

• Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals.
• Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio.
• Build and nurture strong, professional relationships with clients to drive long-term engagement.
• Hire, train, and retain team members by formulating development plans and addressing their training needs.
• Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty.
• Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures.
• Conduct 2-3 in person client meetings daily to strengthen relationships and drive business outcomes.