Associate Key Account Manager

Joulestowatts Business Solutions Pvt. Ltd.; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Joulestowatts Business Solutions Pvt. Ltd.

in Bengaluru is seeking an Associate Key Account Manager – Sales & Service to lead relationships with India-based GCCs and Enterprises, delivering an excellent client experience and supporting account growth. The role requires 7+ years of client-facing experience across hospitality, telecom, or B2B/B2C services, with strong communication, CRM proficiency, and a proven ability to manage service levels and renewals.

Qualifications

• 7+ years in client-facing roles such as Relationship Management, Customer Service, Customer Engagement, Guest Relations, or Front Office within Hospitality, Telecom, or B2C + B2B Services.
• Excellent communication, interpersonal, and presentation skills, with a confident front-ending presence.
• Ability to build rapport, manage client expectations, and handle escalations empathetically.
• Technology awareness with the aptitude to learn technology services and the GCC ecosystem.
• Experience managing service levels, client feedback, renewals, or upsell targets.
• Experience engaging with HR, Talent Acquisition, Hiring Managers, Procurement, and Vendor Management teams.
• Graduate in any discipline; knowledge of MS Office and CRM.

Responsibilities

• Act as the day-to-day contact for assigned accounts, building trusted relationships with HR, TA, hiring managers, and procurement teams.
• Run regular check-ins, feedback sessions, and service reviews to keep client satisfaction high.
• Anticipate client needs and resolve escalations quickly.
• Maintain account intelligence on client priorities, hiring plans, and organisation changes.
• Capture and qualify client requirements, and coordinate with TA and delivery teams on fulfilment and turnaround times.
• Track submissions, joining, and onboarding, and close the loop with the client at every stage.
• Work with procurement and vendor teams on onboarding and compliance.
• Identify new requirements, renewals, and expansion opportunities, and work with Key Account Managers to convert them.
• Achieve agreed account growth and renewal targets.
• Maintain accurate account, requirement, and pipeline data within CRM systems.
• Provide regular account, client satisfaction, and activity reports.

Skills

Relationship Management

Customer Service

Customer Engagement

Guest Relations

Front Office

CRM

MS Office

Communication Skills

Education

Graduate in any discipline

Tools

CRM software

Job description

Role : Associate Key Account Manager - Sales & Service / Associate KAM,

• Location: Bangalore
• Target Accounts: India-based Global Capability Centers (GCCs) & Enterprises
• Services Portfolio: Brownfield Professional Services

Role Objective

Build trusted relationships across assigned GCC & Enterprise Accounts, deliver an excellent client experience, and support account growth.

Mandatory Skills & Experience

7+ years of experience in client-facing roles such as Relationship Management, Customer Service, Customer Engagement, Guest Relations, or Front Office, within Hospitality, Telecom, or B2C + B2B Services.

• Excellent communication, interpersonal, and presentation skills, with a confident and professional front-ending presence.
• Proven ability to build rapport, manage client expectations, and handle escalations with empathy and urgency.
• Customer-first mindset with strong ownership, follow-through, and attention to detail.
• Technology awareness preferred, with the aptitude to learn technology services, professional services, and the GCC ecosystem.
• Execution: Experience managing service levels, client feedback, renewals, or upsell targets.
• Comfortable engaging with HR, Talent Acquisition, Hiring Managers, Procurement, and Vendor Management teams.
• Graduate in any discipline; knowledge of MS Office and CRM.

Responsibilities

Relationship Management & Customer Engagement

• Act as the day-to-day point of contact for assigned accounts, building trusted relationships with HR, TA, hiring managers, and procurement teams.
• Run regular check-ins, feedback sessions, and service reviews to keep client satisfaction high (Farming).
• Anticipate client needs and resolve escalations quickly.
• Maintain account intelligence on client priorities, hiring plans, and organisation changes.

Requirement Coordination & Service Delivery

• Capture and qualify client requirements, and coordinate with TA and delivery teams on fulfilment and turnaround times.
• Track submissions, joining, and onboarding, and close the loop with the client at every stage.
• Work with procurement and vendor teams on onboarding and compliance.

Account Growth & Reporting

• Identify new requirements, renewals, and expansion opportunities, and work with Key Account Managers to convert them.
• Achieve agreed account growth and renewal targets.
• Maintain accurate account, requirement, and pipeline data within CRM systems.
• Provide regular account, client satisfaction, and activity reports.

Nice to Have

• Exposure to BFSI, Healthcare, Manufacturing, or Travel client accounts is an advantage.