Sr. Admin. Associate, Customer Billing

UPS; Pune District; On-site; INR 279,000 - 469,000; Full time

Job summary

UPS in Pune, India, is seeking a Billing Specialist to handle customer billing queries and resolve discrepancies on invoices. The role involves educating customers on UPS billing services and coordinating with cross-functional teams to close billing issues.

The position is permanent and on-site, offering a stable career path within a Fortune Global 500 company. Successful candidates will provide excellent service while ensuring accurate billing resolutions.

Qualifications

• Communicate with customers to solve billing issues.
• Resolve discrepancies on invoices and educate customers on billing services.

Responsibilities

• Resolve billing discrepancies for shippers and customers.
• Educate customers on UPS billing services and processes.
• Initiate cross-functional contacts to resolve billing problems.

Skills

Customer service

Billing inquiries

Problem solving

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.

Employee Type:

Permanent

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