Sr. Admin. Associate, Customer Billing

United Parcel Service, Inc.; Pune District; In loco; INR 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

United Parcel Service, Inc. in India is seeking a permanent billing customer service professional to communicate with customers, resolve billing issues, and educate clients on UPS billing services. You will handle discrepancies on invoices and coordinate with cross-functional teams to resolve problems.

The role emphasizes accuracy, responsiveness, and a commitment to service excellence as UPS continues to deliver reliable logistics solutions across markets.

Mansioni

• This position communicates with customers in order to solve billing issues while providing excellent customer service.
• This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts to resolve billing problems.

Descrizione del lavoro

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.