Sr-Admin associate- Billing

United Parcel Service, Inc.; Pune District; On-site; INR 350,000 - 650,000; Full time

Job summary

United Parcel Service, Inc. in Pune, India seeks a Permanent, full-time billing support specialist to address customer billing questions and resolve invoicing discrepancies.

The role emphasizes strong customer service, issue resolution, and cross-functional collaboration to ensure accurate charges and clear communication. Responsibilities include resolving invoice discrepancies, educating customers on available billing services, and coordinating with internal teams to resolve time-sensitive

Responsibilities

• Solves billing issues by communicating with customers and researching discrepancies on invoices.
• Makes adjustments as necessary and educates customers on UPS billing services.
• Initiates cross-functional and external contacts to resolve billing problems.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

Job Description

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.

Employee Type: Permanent

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