Freight Senior Lead

470 UPS SCS INDIA PVT LTD; Delhi; On-site; INR 480,000 - 720,000; Full time

Job summary

UPS India in Delhi is seeking a proactive Customer Service and Operations professional to manage shipment status, inquiries, and service requests while coordinating with sales to support growth.

You will oversee ocean freight exports/imports, bookings, transit tracking, regulatory compliance, invoicing, and KPI reporting, ensuring on-time delivery and customer satisfaction in a dynamic logistics environment.

Qualifications

• Experience in customer service or logistics is preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Act as the primary contact for customers regarding shipment status, inquiries, and service requests.
• Provide timely shipment updates and milestone tracking.
• Handle customer complaints and resolve service issues professionally.
• Coordinate with sales teams to support customer requirements and business growth.
• Coordinate export and import shipments via Ocean Freight.
• Arrange bookings with shipping lines, transporters, and overseas agents.
• Monitor shipment movement from origin to destination.
• Verify document accuracy and regulatory compliance.
• Verify vendor invoices and operational costs.

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Key Responsibilities

Customer Service

• Act as the primary contact for customers regarding shipment status, inquiries, and service requests.
• Provide timely shipment updates and milestone tracking.
• Handle customer complaints and resolve service issues professionally.
• Build and maintain strong customer relationships.
• Coordinate with sales teams to support customer requirements and business growth.
• Ensure customer SOPs and service expectations are met.

Operations Management

• Coordinate export and import shipments via Ocean Freight.
• Arrange bookings with shipping lines, transporters, and overseas agents.
• Monitor shipment movement from origin to destination.
• Ensure timely cargo pickup, stuffing, transportation, customs clearance, and delivery.
• Manage shipment exceptions and operational disruptions.
• Coordinate closely with transport vendors and customs brokers.
• Verify document accuracy and regulatory compliance.
• Ensure timely invoicing and revenue recognition.
• Verify vendor invoices and operational costs.

Coordination & Communication

• Liaise with shipping lines, CHA partners, transporters.
• Coordinate with origin and destination offices to ensure smooth shipment execution.
• Follow up on shipment milestones and document submission timelines.

KPI Management

• Update shipment information in systems.
• Maintain operational reports and shipment trackers.
• Monitor KPIs such as: On-time shipment execution, Documentation accuracy, Customer response time, Customer satisfaction, Shipment profitability.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.