Costing Associate

United Parcel Service, Inc.; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

United Parcel Service, Inc. in Mumbai, India, is seeking a customer service professional to handle billing inquiries and resolve invoice discrepancies with accuracy and courtesy.

You will educate customers about billing services, coordinate with cross-functional teams, and support initiatives that improve service delivery in a fast-paced, global logistics environment. This permanent role emphasizes clear communication, problem solving, and adherence to service standards to help UPS move our

Responsibilities

• Communicate with customers to resolve billing issues and provide excellent service.
• Investigate discrepancies on invoices and initiate cross-functional contacts to resolve problems.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

Job Description

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.

Employee Type: Permanent

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