BD Administrative Assistant-13

UPS Supply Chain Solutions, Inc.; Pune District; On-site; INR 420,000 - 660,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Pune seeks a dedicated Customer Service Specialist to support sales, billing, claims and brokerage functions.

You will manage inquiries, resolve issues, document cases, and coordinate with internal teams to ensure accurate, timely responses. You will handle calls, emails, and chats, perform back-office tasks, and contribute to process improvements by analyzing customer feedback and case patterns.

Qualifications

• Experience in customer service and support across multiple channels.
• Strong verbal and written communication with attention to detail.
• Ability to investigate issues and document outcomes clearly.

Responsibilities

• Provide customer service support to Sales, Healthcare, Claims, and Billing.
• Resolve inquiries, complaints, and claims in line with consumer laws.
• Coordinate with internal teams to ensure timely, accurate responses.
• Document customer concerns and conduct investigations until resolution.
• Perform back-office activities and monitor case resolution progress.

Skills

Customer service

Communication

Problem solving

Investigation

Documentation

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Provides comprehensive customer service support to both external and internal stakeholders, including but not limited to Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing and any future commercial and support functions. Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved.

Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.

Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues

Employee Type:

Permanent

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