Lead Admin. Associate, Collections & Credit

United Parcel Service, Inc.; Pune District; Hybride; INR 350 000 - 700 000; Plein temps

Résumé du poste

United Parcel Service, Inc. in Pune, India, is seeking a Collections Specialist to manage accounts receivable, resolve billing problems, and ensure accurate cash application in a fast-paced environment.

The role emphasizes strong communication, data analysis, and cross-functional collaboration to maintain customer relationships and drive timely payments, while adhering to UPS policies and procedures.

Experience in Accounts Receivable and Billing is preferred, and a bachelor’s degree is required.

Qualifications

• Strong verbal and written communication skills.
• Excellent analytical and problem resolution skills.
• Desire to work in a position requiring extensive phone and email communication.
• Ability to work in a highly measured, fast-paced, production environment.
• Working knowledge of MS Office and databases.
• Bachelor’s degree.
• Prior inbound/outbound calling experience - preferred.
• Accounts Receivable, Collections & Billing knowledge – REQUIRED. Comfortable to work in any shift timings as per process requirements.

Responsabilités

• Identifies and resolves basic and routine issues impacting payment.
• Overcomes customer objections concerning payments and assists them in understanding their account terms.
• Utilizes payment options and negotiates payment arrangements.
• Follows prescribed escalation procedures.
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs.
• Submits recommendations to write-off account balances.
• Monitors and maintains assigned queue of customer accounts.
• Keeping and improving customer relations.
• Prepare & publish reports to senior management as required.
• Carry out exceptional coordination with various departments to ensure great customer experience.

Connaissances

Accounts Receivable

Collections

Billing

Communication

MS Office

Formation

Bachelor's degree

Outils

MS Office

Description du poste

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Summary: Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures.

Job duties and responsibilities

• Identifies and resolves basic and routine issues impacting payment
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts
• Keeping and improving customer relations
• Prepare & publish reports to senior management as required
• Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge and Skills

• Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
• Excellent analytical and problem resolution skills
• Desire to work in a position requiring extensive phone and email communication
• Ability to work in a highly measured, fast-paced, production environment
• Working knowledge of MS Office and databases
• Bachelor’s degree
• Prior inbound/outbound calling experience - preferred
• Accounts Receivable, Collections & Billing knowledge – REQUIRED. Comfortable to work in any shift timings as per process requirements

Employee Type

Permanent

Company Overview

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.