Sql production Support

Hexaware Technologies

Karnataka

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+
Application generator

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Job summary

Hexaware Technologies in Bangalore is seeking an experienced SQL & Production Support Engineer to ensure stability of critical applications and integration systems.

The role involves incident management, RCA, and close collaboration with cross-functional teams to deliver timely resolutions and ongoing monitoring using Splunk.

Qualifications

  • Experience in incident management and ITIL practices.
  • Proficient in SQL development and production support.
  • Experience with API/middleware and integration layer components.
  • Familiarity with Splunk for log analysis and monitoring.
  • Ability to perform RCA on production incidents.
  • Coordinate with cross-functional teams to resolve complex issues.

Responsibilities

  • Provide L2/L3 production support for business-critical applications and integration systems.
  • Investigate and resolve production incidents, troubleshoot issues, and perform detailed RCA.
  • Develop, optimize, and debug SQL queries, stored procedures, and database operations.
  • Support API/middleware/integration layer components and perform message flow analysis.
  • Use Splunk for log analysis, alert investigation, dashboard review, and proactive monitoring.
  • Perform daily application health checks, data validations, and production environment monitoring.
  • Manage incident, problem, and change management processes following ITIL practices.
  • Collaborate with development, QA, and infrastructure teams for resolving complex technical issues.
  • Support deployment activities, coordinate release validations, and manage rollbacks when needed.
  • Prepare and maintain operational documentation, SOPs, and knowledge base articles.

Skills

SQL
Incident management
Production support
L2/L3 support
API/middleware integration
ITIL
Data validation
Splunk usage

Tools

Splunk

Job description

Position:SQL & Production Support Engineer

Experience:46 Years

Location: Bangalore

Employment Type:Full-time

About the Role We are seeking an experiencedSQL & Production Support Engineerwith strong expertise inincident management, integration layer support, and monitoring production systems usingSplunk. The candidate will work in a fast-paced environment ensuring system stability, timely issue resolution, and seamless collaboration with crossfunctional teams.

Key Responsibilities:
  • ProvideL2/L3 production supportfor businesscritical applications and integration systems.
  • Investigate and resolve production incidents, troubleshoot issues, and perform detailedroot cause analysis (RCA).
  • Develop, optimize, and debugSQL queries, stored procedures, and database operations.
  • Support API/middleware/integration layer components and perform message flow analysis.
  • UseSplunkfor log analysis, alert investigation, dashboard review, and proactive monitoring.
  • Perform daily application health checks, data validations, and production environment monitoring.
  • Manageincident, problem, and change managementprocesses following ITIL practices.
  • Collaborate with development, QA, and infrastructure teams for resolving complex technical issues.
  • Support deployment activities, coordinate release validations, and manage rollbacks when needed.
  • Prepare and maintain operational documentation, SOPs, and knowledge base articles.
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