Sql production Support

Hexaware Technologies; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hexaware Technologies in Bangalore is seeking an experienced SQL & Production Support Engineer to ensure stability of critical applications and integration systems.

The role involves incident management, RCA, and close collaboration with cross-functional teams to deliver timely resolutions and ongoing monitoring using Splunk.

Qualifications

• Experience in incident management and ITIL practices.
• Proficient in SQL development and production support.
• Experience with API/middleware and integration layer components.
• Familiarity with Splunk for log analysis and monitoring.
• Ability to perform RCA on production incidents.
• Coordinate with cross-functional teams to resolve complex issues.

Responsibilities

• Provide L2/L3 production support for business-critical applications and integration systems.
• Investigate and resolve production incidents, troubleshoot issues, and perform detailed RCA.
• Develop, optimize, and debug SQL queries, stored procedures, and database operations.
• Support API/middleware/integration layer components and perform message flow analysis.
• Use Splunk for log analysis, alert investigation, dashboard review, and proactive monitoring.
• Perform daily application health checks, data validations, and production environment monitoring.
• Manage incident, problem, and change management processes following ITIL practices.
• Collaborate with development, QA, and infrastructure teams for resolving complex technical issues.
• Support deployment activities, coordinate release validations, and manage rollbacks when needed.
• Prepare and maintain operational documentation, SOPs, and knowledge base articles.

Skills

SQL

Incident management

Production support

L2/L3 support

API/middleware integration

ITIL

Data validation

Splunk usage

Tools

Splunk

Job description

Position:SQL & Production Support Engineer

Experience:46 Years

Location: Bangalore

Employment Type:Full-time

About the Role We are seeking an experiencedSQL & Production Support Engineerwith strong expertise inincident management, integration layer support, and monitoring production systems usingSplunk. The candidate will work in a fast-paced environment ensuring system stability, timely issue resolution, and seamless collaboration with crossfunctional teams.

Key Responsibilities:

• ProvideL2/L3 production supportfor businesscritical applications and integration systems.
• Investigate and resolve production incidents, troubleshoot issues, and perform detailedroot cause analysis (RCA).
• Develop, optimize, and debugSQL queries, stored procedures, and database operations.
• Support API/middleware/integration layer components and perform message flow analysis.
• UseSplunkfor log analysis, alert investigation, dashboard review, and proactive monitoring.
• Perform daily application health checks, data validations, and production environment monitoring.
• Manageincident, problem, and change managementprocesses following ITIL practices.
• Collaborate with development, QA, and infrastructure teams for resolving complex technical issues.
• Support deployment activities, coordinate release validations, and manage rollbacks when needed.
• Prepare and maintain operational documentation, SOPs, and knowledge base articles.