Production Support Engineer (Linux/ Unix, SQL, Incident management)

NTT DATA, Inc.; Bangalore Rural; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA is seeking a Production Support Engineer in Bangalore with 5+ years of experience in Linux/Unix, SQL, and incident management. The role involves monitoring, troubleshooting, and resolving production issues using Grafana, Splunk, and AppDynamics. Experience with ServiceNow for incident tracking is required, along with Oracle DB query skills.

A strong problem-solving mindset is essential. The candidate will join a global team supporting enterprise applications and databases, ensuring high

Qualifications

• 5+ years of production support experience in Linux/Unix environments.
• Ability to query Oracle Database and troubleshoot DB issues.
• Experience with incident management and tracking using ServiceNow.
• Hands-on with monitoring/observability tools Splunk, AppDynamics, Grafana.

Responsibilities

• Provide production support for Linux/Unix systems and Oracle DB related issues.
• Investigate incidents, perform troubleshooting, and drive root-cause analysis.
• Collaborate with global teams and manage incidents in ServiceNow.

Skills

Linux admin

SQL

Incident management

ServiceNow

Observability tools

Tools

Splunk

AppDynamics

Grafana

Job description

Hello,

Greetings from NTT DATA!!

We are looking for Production Support Engineer (Linux/ Unix, SQL, incident management) for NTT Data Services (nttdataservices.com).

Company Profile

NTT DATA Services, a global digital business, and IT services leader, is the largest business unit outside of Japan of NTT DATA Corporation and part of NTT Group. With our consultative approach, we leverage deep industry expertise and leading-edge technologies powered by AI, automation, and cloud to create practical and scalable solutions that contribute to society and help clients worldwide accelerate their digital journeys. For further details please visit nttdataservices.com

Job: Production Support Engineer (Linux/ Unix, SQL, Incident management)

Bangalore

JD:

Looking for 5+ yrs

Linux/ Unix, SQL, Prod support with Incident Management exp and working on tools - Grafana, AppDynamics, Splunk.

Required Skills

• Strong knowledge of Linux administration and troubleshooting.
• Good working knowledge of Oracle Database with the ability to query and troubleshoot database-related issues.
• Experience with monitoring and observability tools:
• Splunk
• AppDynamics
• Grafana
• Hands-on experience with ServiceNow for incident management and tracking.
• Experience in incident resolution, troubleshooting, and root-cause identification.