Prod support role - Unix, Linux, SQL

Cognizant; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

WFO mandatory

24x7 shift rotations

Job summary

Cognizant in Mumbai is seeking a Production Support Engineer skilled in Unix/Linux and SQL to monitor, troubleshoot, and maintain production applications, ensuring business continuity.

You will handle L1/L2 support, analyze incidents, perform root cause analyses, and work in a 24x7 rotating shift with WFO.

Strong collaboration and communication with stakeholders is essential.

Qualifications

• Hands-on experience with Unix/Linux commands and shell scripting.
• Strong SQL skills for data queries and analysis.
• Experience in production or application support environments.
• Understanding of Incident, Problem, and Change Management processes.
• Ability to analyze logs and troubleshoot application issues.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide L1/L2 production support for business-critical applications.
• Monitor health, performance and batch processes.
• Troubleshoot incidents, outages and performance issues.
• Coordinate root cause analysis with development teams.
• Execute SQL queries for data validation and support.
• Handle log analysis and Unix/Linux server operations.
• Maintain incident, problem and change records per SLAs.
• Prepare runbooks and support documentation.
• Participate in release support and deployment activities.

Skills

Unix/Linux

SQL

Production Support

Incident Management

Problem Management

Change Management

Log Analysis

Stakeholder Communication

Job description

Job Title: Production Support Engineer (Unix/Linux & SQL)

Experience Required - 3 to 6 Years

Work Location - Mumbai

Role Overview

We are looking for a Production Support Engineer with strong experience in Unix/Linux and SQL environments. The candidate will be responsible for monitoring, supporting, troubleshooting, and maintaining critical production applications to ensure business continuity and system availability.

Key Responsibilities

• Provide L1/L2 Production Support for business-critical applications.
• Monitor application health, system performance, and batch processes.
• Analyze and troubleshoot incidents, outages, and performance issues.
• Perform root cause analysis and coordinate with development teams for issue resolution.
• Execute SQL queries for data validation, troubleshooting, and support activities.
• Work on Unix/Linux servers for log analysis, job monitoring, and operational support.
• Manage incident, problem, and change management activities as per SLAs.
• Prepare support documentation and maintain operational runbooks.
• Participate in release support, deployment activities, and application monitoring.

Required Skills

• Strong hands-on experience in Unix/Linux commands and shell environment.
• Good knowledge of SQL for querying and data analysis.
• Experience in Production/Application Support environment.
• Understanding of Incident Management, Problem Management, and Change Management processes.
• Ability to analyze logs and troubleshoot application issues.
• Good communication and stakeholder management skills.

Additional details

• Candidate should be comfortable working in 24x7 rotational shifts, including night shifts.
• Work From Office (WFO) is mandatory