Incident Management Professional

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru is seeking a Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations, and Incident Management. You will maintain stability, availability, and performance of production applications and infrastructure while adhering to ITIL processes.

The role requires strong Linux/Unix administration and SQL/Oracle DB support, plus hands-on use of Splunk, Grafana, and AppDynamics to monitor and resolve incidents

Qualifications

• 6+ years in Application Production Support and Systems Operations.
• Strong Linux/Unix administration and Oracle/SQL DB experience.
• Experience with incident management and RCA.
• Experience with monitoring tools SPLUNK, Grafana, AppDynamics.
• Excellent stakeholder communication.

Responsibilities

• Provide advanced production support for critical applications.
• Lead incident and change management, including root cause analysis.
• Monitor application health with SPLUNK, Grafana, AppDynamics.
• Collaborate with development, infrastructure, and business teams.
• Maintain and optimize Linux/Unix environments and databases.
• Document procedures and best practices.

Skills

Linux/Unix admin

Cloud platforms

SQL & Oracle DB

Incident & Change Mgmt

Monitoring tools

Communication skills

Troubleshooting

Tools

SPLUNK

Grafana

AppDynamics

Job description

Job Summary

We are seeking an experienced Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations, and Incident Management. The ideal candidate will be responsible for maintaining the stability, availability, and performance of production applications and infrastructure while ensuring adherence to ITIL processes and operational excellence.

The candidate should possess strong expertise in Linux/Unix administration, SQL/Oracle Database support, Production Issue Analysis, Incident Change Management, and monitoring tools such as Splunk, Grafana, and AppDynamics. The role requires excellent troubleshooting skills, stakeholder communication, and the ability to lead critical incident resolution activities in a 16X7 production environment.

We are currently seeking a Incident Management to join our team in Bangalore.

Key Responsibilities

• Provide advanced production support for critical business applications, ensuring high availability and performance.
• Lead incident and change management processes, including root cause analysis and resolution of production issues.
• Monitor application health using tools such as SPLUNK, Grafana, and AppDynamics.
• Collaborate with development, infrastructure, and business teams to drive continuous improvement in system operations.
• Maintain and optimize Linux/Unix environments and SQL/Oracle databases.
• Document operational procedures, troubleshooting steps, and best practices.

Required Skills

• Strong experience with Linux/Unix system administration.
• Experience with cloud platforms (OCP, AWS, Azure, GCP)
• Advanced proficiency in SQL and Oracle database management.
• Expertise in incident and change management within enterprise environments.
• Proven ability to analyse and resolve production issues efficiently.i
• Hands-on experience with monitoring and alerting tools: SPLUNK, Grafana, AppDynamics.
• Excellent communication and collaboration skills.

Desired Candidate Profile

• 6+ years of experience in Application Production Support and Systems Operations.
• Proven experience managing mission-critical production environments.
• Strong expertise in Linux/Unix, SQL, Oracle Database, and monitoring tools.
• Demonstrated success in incident resolution, RCA preparation, and service improvement initiatives.
• Ability to work effectively in a fast-paced 16x7 production support environment.
• Exposure to AI tools and implementation as well
• Exposure to or experience working within an agentic platform model (automation, orchestration, and self-service capabilities)